TCR Code 2131
Verbal Script Missing STOP Instructions
Script Content Error
Rejection Rate
10%
Avg Fix Time
15 Min
Success Rate
100%
Why This Rejection Happens
This is a specific variation of the missing opt-out rejection. Your uploaded verbal script lacks the explicit instruction telling the user they can revoke consent by texting "STOP".
Root Cause Analysis
Right to Revoke: Carriers view the ability to opt-out as a fundamental consumer right. It must be communicated clearly at the point of data collection, even verbally.
The Fix
Update your script to include the opt-out mechanism.
✓ Correct Script
"...You can unsubscribe at any time by texting STOP. Do you agree..."
✗ Non-Compliant
"...Let us know if you want to stop receiving texts." (Must specify "STOP" keyword).