TCR Code 6008
HELP Msg Missing Contact Info
Content Error
Rejection Rate
20%
Avg Fix Time
2 Min
Success Rate
100%
Why This Rejection Happens
Your "HELP" response failed to provide a way for the user to actually get help (e.g., a phone number, email, or support link).
Root Cause Analysis
Logic: Replying "You requested help" is not helpful. You must provide a support channel.
The Fix
Include at least one valid support method.
✓ Correct Message
"[Brand Name]: For help, email support@brand.com. Msg&data rates apply."
✗ Incorrect Message
"[Brand Name]: Standard message rates apply." (Where is the help?)