FAQs
Get Clear Answers on TCR Compliance
Common questions about myTCRPlus microsites, carrier approval processes, and regulatory requirements. Our compliance specialists have compiled these answers based on hundreds of successful TCR registrations and carrier interactions. Can't find what you need? Contact our team for personalized guidance on your specific messaging program requirements.
Getting Started
The Campaign Registry (TCR) is the industry-standard platform for registering business messaging campaigns in the US. Carriers require TCR registration to prevent message filtering, ensure deliverability, and comply with TCPA regulations. Without proper registration, your messages may be blocked or heavily filtered.
We create compliance microsites with all required documentation carriers expect during TCR review—privacy policies, consent language, sample messages, and opt-out procedures. Our templates follow carrier-specific guidelines to reduce rejection rates and accelerate approval timelines.
Every microsite includes privacy policy, terms of service, opt-in/opt-out procedures, message frequency disclosures, sample message examples, contact information, and SSL hosting. Content is customized to your brand and messaging use cases.
A: Basic plan: 5 business days. Standard plan: 2-3 business days with priority service. Plus plan: 2-3 business days with dedicated account management. Timeline starts after we receive your branding materials and content requirements.
No. We handle all technical aspects—hosting, SSL certificates, security updates, and content management. You provide branding and messaging details; we build and maintain the compliant microsite infrastructure.
SERVICE PLANS & FEATURES
Basic includes essential compliance elements with subdomain hosting. Standard adds custom domain mapping, priority support, and analytics. Plus provides white-label design, multilingual support, audit reports, and dedicated account management.
Yes. Upgrades are processed within 2 business days. You'll pay the difference in setup fees and the new monthly rate going forward. Downgrades require 30-day notice and may involve content migration.
Complete microsite development, content review, brand customization, SSL configuration, testing, and go-live deployment. Setup also includes initial compliance review and carrier-readiness assessment.
Standard and Plus plans include custom domain or subdomain mapping (yourbrand.com or sms.yourbrand.com). Basic plan uses a branded subdomain on myTCRPlus.com. All plans include free SSL certificates.
Add-ons are monthly subscriptions that enhance your base plan. Regulatory Alert Service provides policy change notifications. Advanced Analytics adds detailed visitor tracking. Multi-Campaign Management supports multiple messaging programs under one account.
COMPLIANCE REQUIREMENTS
Consent must include your business name, message types, opt-out instructions (Reply STOP), help instructions (Reply HELP), frequency disclosures, and "message and data rates may apply" language. We provide carrier-approved templates for all consent mechanisms.
Privacy policies must state what personal information is collected, how it's used, and explicitly confirm that SMS consent and phone numbers are NOT shared with third parties for marketing. Policies must be easily accessible and prominently linked.
Minimum three unique samples that reflect actual business communications. Messages must include your business name and at least one must contain opt-out language. Content must match your declared use case (conversational, marketing, notifications, etc.).
Yes. Healthcare requires HIPAA considerations. Financial services need additional disclosures. Age-restricted businesses (alcohol, firearms) require robust age-gating. We provide industry-tailored templates addressing sector-specific compliance needs.
TCR and carrier policies evolve quarterly. CTIA guidelines update annually. State regulations vary by jurisdiction. Our Plus plan includes automatic updates; Basic and Standard clients receive change notifications and update recommendations.
TECHNICAL & SECURITY
Yes. All sites use SSL encryption, secure hosting infrastructure, and regular security updates. Plus plan includes enhanced features like IP restrictions, role-based access controls, and extended backup retention for additional protection.
We maintain 99.9% uptime with 24/7 monitoring. Automatic failover systems and real-time alerts ensure immediate response to any issues. All plans include daily backups and rapid restoration capabilities.
SSL certificates are automatically provisioned, renewed, and managed at no additional cost. All microsites use HTTPS by default. Certificate renewals happen seamlessly without service interruption or manual intervention required.
Yes. Basic plan includes one review cycle and basic support for edits. Standard and Plus plans offer more extensive revision capabilities. All changes maintain compliance standards and carrier-friendly formatting.
Daily automated backups with 30-day retention (90 days for Plus plan). Point-in-time recovery available within 4 hours. Version history tracking allows restoration to any previous content state. Backups include all content, configurations, and customizations.
CARRIER APPROVAL PROCESS
Yes. Our microsites are designed to meet carrier checklists and TCPA/CTIA requirements. We maintain high approval rates by following carrier-specific guidelines and best practices developed through hundreds of successful registrations.
Include your microsite URL in your TCR campaign registration. Carriers review the site during their approval process. We provide submission guidance and ensure your microsite contains all required elements carriers expect to see.
We analyze rejection reasons and update your microsite accordingly. Most rejections involve missing disclosures or formatting issues we can quickly resolve. Standard and Plus plans include rejection support and resubmission assistance.
Carrier review typically takes 2-7 business days for standard campaigns. Complex use cases or industry-specific programs may require 10-15 days. Having a compliant microsite ready accelerates the overall approval timeline.
Yes. We review rejection feedback, identify required changes, and update your microsite for resubmission. Standard and Plus plans include dedicated resubmission support. We track approval outcomes to continuously improve our templates.
TRY OUR PLATFORM
Available in all 51 states
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