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mytcrplus.com

Refund and Return Policy

Effective Date: October 17, 2025  |  Last Updated: March 6, 2026

 

IMPORTANT NOTICE: All Services are delivered digitally. Account setup triggers immediate third-party regulatory filings, domain registration, and compliance infrastructure configuration. All sales are final after account setup commences. Read this Policy in full before purchasing.

 

1. Service Description

mytcrplus.com (“mytcrplus,” “we,” “our,” or “us”) provides digital compliance and messaging infrastructure, including: domain registration, website provisioning, 10-Digit Long Code (10DLC) compliance configuration, The Campaign Registry (TCR) brand and campaign registration support, Application-to-Person (A2P) messaging compliance documentation, SMS opt-in/opt-out infrastructure, and related telecommunications messaging services (collectively, the “Service”).

All Services are delivered digitally and do not constitute physical goods or tangible products. The Service involves registration with third-party regulatory entities, domain name allocation, carrier vetting processes, and technical configuration that commences immediately upon account setup. Third-party actions — including TCR review, carrier approval, and domain registrar operations — begin upon initiation of account setup and are outside mytcrplus control.

By engaging with mytcrplus, you acknowledge the irreversible nature of third-party compliance filings and domain registration actions, and that refunds cannot be issued once those actions have been initiated regardless of subsequent events.

 

2. Minimum Contract Term

All Service agreements carry a minimum one (1) year contract term commencing on the date of account setup completion (“Contract Term”). The Contract Term renews automatically on an annual basis unless terminated in accordance with Section 9 of this Policy.

The annual Contract Term is required due to the nature of domain registration, third-party compliance filings (including TCR brand registration and carrier vetting), website hosting continuity, and messaging infrastructure maintenance. Failure to maintain the annual term may result in domain expiration, TCR registration lapse, and carrier approval revocation.

The following actions constitute account setup and trigger the minimum Contract Term:

  • Domain name registration or transfer to mytcrplus control on your behalf
  • TCR brand registration submission to The Campaign Registry or any authorized third-party vetting authority
  • Campaign registration submission for any A2P 10DLC use case
  • Website provisioning initiation, including DNS configuration, hosting allocation, or content deployment
  • Generation or publication of compliance documentation (Privacy Policy, SMS Terms of Service, opt-in/opt-out language)
  • Issuance of any configuration credential, API credential, or access credential to you or your authorized representative
  • Activation of any webhook, integration endpoint, or reporting dashboard associated with your account

 

3. No Refunds After Account Setup

All sales are final. mytcrplus does not issue refunds, credits, or prorated adjustments under any circumstances following account setup.

“Account setup” is deemed complete when any action listed in Section 2 occurs, whichever happens first. Once account setup has commenced, no refund or partial refund will be provided for any reason, including but not limited to:

  • Change of business needs, ownership, or operational strategy
  • Dissatisfaction with Service features, user interface, or performance
  • Third-party denial, delay, suspension, or rejection of TCR registration, carrier approval, or domain transfer
  • Voluntary Service termination before the end of the Contract Term
  • Failure to access, use, or configure the Service or any provided resource
  • Regulatory changes, carrier policy modifications, TCR guideline updates, or external compliance framework shifts
  • Force majeure events, including network outages, third-party system failures, governmental action, or acts of nature
  • Business dissolution, bankruptcy, merger, or acquisition affecting your organization
  • Errors in information submitted during registration, including brand information, EIN/Tax ID, or contact details
  • Failure to achieve desired messaging throughput, deliverability rates, or trust scores
  • Carrier filtering, blocking, or deregistration actions resulting from your messaging content or volume patterns
  • Legal action, regulatory investigation, or compliance failure arising from your use of the Service

 

No exceptions to the no-refund policy will be made based on TCR rejection, carrier denial, or third-party approval timelines. These outcomes are outside mytcrplus control and do not constitute Service failure.

 

4. Pre-Setup Cancellation

If you cancel your Service before account setup begins, you may request a full refund within three (3) business days of initial payment, provided that all of the following conditions are met:

  • No domain registration has been initiated
  • No TCR brand or campaign registration, or third-party compliance filing, has been submitted
  • No website provisioning, DNS configuration, or hosting allocation has occurred
  • No credentials, access tokens, API keys, or documentation have been generated or delivered
  • No webhook configurations, integrations, or reporting dashboards have been activated

 

To request a pre-setup cancellation and refund:

  • Submit a written request to support@mytcrplus.com within three (3) business days of initial payment
  • Include your account details, order confirmation number, and the reason for cancellation
  • Confirm in writing that no setup actions have been initiated

 

Refund requests that meet all conditions will be processed within ten (10) business days of approval. mytcrplus reserves the right to verify the absence of setup actions before issuing any refund. If any setup action has commenced, the refund request will be denied and this Policy’s no-refund provision will apply.

 

5. Domain Registration and Annual Renewal

The Service includes domain registration and management. Domain names are registered or renewed on an annual basis through ICANN-accredited registrars or authorized resellers. The following conditions apply to all domain-related aspects of the Service:

  • Domain renewal is required to maintain access to the Service, website, compliance infrastructure, and TCR campaign continuity
  • Failure to renew the domain may result in immediate loss of domain control, website unavailability, messaging non-compliance, and TCR or carrier registration lapse
  • Domain renewal fees are included in annual Service fees and are non-refundable upon renewal
  • mytcrplus reserves the right to suspend or terminate the Service if domain renewal payment is not received within the Contract Term renewal window
  • mytcrplus will provide renewal notices via email at least thirty (30) days prior to Contract Term expiration but is not liable for non-receipt of such notices due to email filtering, account changes, or delivery failures

 

You are responsible for ensuring payment information on file is current, valid, and authorized for automated annual renewal. Disputed or declined renewal payments may result in immediate Service suspension. mytcrplus will make commercially reasonable efforts to notify you of payment failures but is not obligated to maintain Service continuity pending payment resolution.

Domain names registered through mytcrplus on your behalf remain subject to registrar terms and ICANN policies. mytcrplus does not guarantee domain availability, transfer eligibility, or registrar continuity beyond current registration terms.

 

6. Annual Renewal and Auto-Renewal

Your Service agreement will automatically renew for successive one (1) year periods at the then-current annual rate unless you provide written notice of non-renewal at least thirty (30) days prior to the end of the current Contract Term.

6.1 Non-Renewal Notice Requirements

Non-renewal notices must be submitted in writing to support@mytcrplus.com and must include:

  • Account holder legal name and associated email address on file
  • Domain name(s) associated with the Service
  • Requested non-renewal effective date
  • Confirmation that you understand domain control and TCR registration may be affected upon non-renewal
  • Any specific instructions regarding domain transfer or release

 

Verbal cancellation requests, social media messages, or communications through channels other than support@mytcrplus.com do not constitute valid non-renewal notice. mytcrplus will confirm receipt of non-renewal notices within five (5) business days.

6.2 Consequences of Non-Renewal

Upon non-renewal, the following actions will occur:

  • mytcrplus will cease domain renewal, hosting services, and compliance support at Contract Term end
  • TCR brand and campaign registrations may become inactive or require re-registration
  • Messaging infrastructure and carrier approval may be revoked or suspended
  • Compliance documentation (Privacy Policy, SMS Terms of Service) hosted by mytcrplus will be deactivated
  • API credentials and integration endpoints will be deactivated

 

mytcrplus is not responsible for data loss, compliance lapse, regulatory exposure, or operational disruption resulting from non-renewal. No refunds or credits will be issued for partial use of the Service during any Contract Term, including unused days remaining after a non-renewal effective date.

6.3 Pricing at Renewal

mytcrplus reserves the right to adjust annual Service pricing prior to each renewal period. You will be notified of any pricing changes at least thirty (30) days before renewal. Continued enrollment in auto-renewal constitutes acceptance of updated pricing. If you do not accept updated pricing, you must provide written non-renewal notice per Section 6.1 before the pricing change takes effect.

 

7. Third-Party Services, Fees, and Regulatory Filings

The Service involves third-party regulatory entities, registrars, and carriers over which mytcrplus has no control. The following conditions apply to all third-party aspects of the Service:

7.1 Third-Party Entities

Third-party entities involved in the Service include, but are not limited to:

  • The Campaign Registry (TCR) — brand and campaign registration, trust score assignment
  • ICANN-accredited domain registrars — domain registration, renewal, and transfer
  • Mobile network operators (AT&T, Verizon, T-Mobile, and others) — carrier approval and message routing
  • Third-party vetting authorities — brand verification, EIN/Tax ID validation, DUNS number verification
  • Hosting and DNS infrastructure providers — website and compliance document hosting

7.2 Third-Party Fee Non-Refundability

Third-party fees are non-refundable once submitted. These include:

  • TCR brand registration fees (currently $4.00 one-time; subject to change by TCR without notice)
  • TCR campaign registration fees (currently $10.00–$60.00/month depending on use case; subject to change)
  • Carrier review and vetting fees as assessed by individual mobile network operators
  • Domain registration, renewal, and transfer fees as assessed by ICANN-accredited registrars
  • Third-party identity verification or vetting fees

 

TCR fee amounts listed are current as of the Last Updated date above and are subject to change by The Campaign Registry at any time without notice to mytcrplus or to you. mytcrplus does not control TCR’s fee structure and will pass through applicable fees at cost.

7.3 Third-Party Approval Disclaimers

You acknowledge and agree that:

  • mytcrplus does not control third-party approval timelines, denial decisions, rejection reasons, or policy changes
  • Delays, denials, or rejections by TCR, carriers, or vetting authorities do not constitute grounds for refund, Service credit, or Contract Term adjustment
  • mytcrplus will use commercially reasonable efforts to facilitate third-party registrations but does not guarantee approval, specific throughput levels, or delivery timelines
  • You are responsible for ensuring all information provided to mytcrplus for third-party submission is accurate, complete, current, and compliant with applicable regulations
  • mytcrplus is not responsible for TCR trust scores assigned to your brand, carrier filtering decisions, or delivery rates resulting from your messaging content or volume patterns
  • Changes to TCR policies, CTIA guidelines, or carrier requirements that affect your registration or throughput after account setup do not constitute grounds for refund or Contract Term modification

 

8. Chargebacks and Payment Disputes

You agree to resolve billing disputes directly with mytcrplus before initiating any chargeback, payment reversal, or dispute through your financial institution or payment processor. Initiating a chargeback without first attempting resolution through mytcrplus constitutes a breach of this Policy.

In the event of an unauthorized or disputed chargeback:

  • mytcrplus reserves the right to immediately suspend or terminate your Service
  • mytcrplus may recover the disputed amount plus any chargeback fees assessed by the payment processor
  • mytcrplus may report the chargeback to credit reporting or fraud prevention services
  • mytcrplus may pursue collection of the disputed amount through available legal remedies

 

To dispute a charge, submit a written request to support@mytcrplus.com within fifteen (15) business days of the disputed transaction, including your account details, transaction date, amount disputed, and a detailed explanation of the dispute. mytcrplus will respond within ten (10) business days.

 

9. Termination

9.1 Termination for Cause

mytcrplus reserves the right to terminate your Service agreement immediately and without refund if any of the following occur:

  • You breach any term of this Policy, the Terms of Service, or applicable laws and regulations
  • You transmit illegal content, spam, or fraudulent messaging through the Service or associated infrastructure
  • You violate Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CTIA, or carrier guidelines
  • You use the Service for prohibited content categories, including SHAFT (Sex, Hate, Alcohol, Firearms, Tobacco) and extended prohibited categories (cannabis/CBD, payday loans, debt relief, get-rich-quick schemes, cryptocurrency/NFT promotions)
  • You provide false, misleading, or fraudulent information during registration, TCR filing, or ongoing Service use
  • Payment for the Service is declined, reversed, or disputed without resolution within ten (10) business days
  • You fail to maintain a compliant website, Privacy Policy, or SMS opt-in/opt-out disclosure as required by TCR and carrier regulations
  • A governmental or regulatory authority issues an order or injunction affecting your use of the Service

 

Termination for cause does not entitle you to any refund, credit, or compensation. You remain liable for all fees incurred prior to termination and for any costs associated with remediation of violations attributable to your account.

9.2 Termination by Customer

You may terminate the Service at any time by providing written notice to support@mytcrplus.com. Early termination does not entitle you to any refund of amounts paid for the current Contract Term. You remain obligated to pay any outstanding balance for the remainder of the Contract Term in effect at termination.

Upon termination, mytcrplus will cease active management of your account but retains the right to maintain records of your registration activity as required by applicable law or regulatory obligations. Domain name release or transfer upon termination is subject to registrar policies and ICANN transfer rules.

9.3 Effect of Termination

Upon termination, regardless of cause:

  • All Service access, API credentials, and integration endpoints will be deactivated
  • Hosted compliance documentation will be taken offline
  • TCR campaign registrations may become inactive pending registrant transfer or re-registration
  • Domain name management may be released, expired, or transferred per registrar policy
  • mytcrplus will retain records of account activity as required by applicable law

 

10. Modifications to Service and Policy

mytcrplus reserves the right to modify the Service, pricing, and this Refund and Return Policy at any time. All modifications are effective upon posting to https://mytcrplus.com or upon notification via email to the account holder’s registered email address, whichever occurs first.

Material modifications to pricing or core Service terms will be communicated via email at least thirty (30) days prior to the effective date. Non-material modifications (including clarifications, formatting changes, and addition of examples) may take effect immediately upon posting.

Continued use of the Service following notification of changes constitutes acceptance of the modified terms. If you do not agree to modified terms, you may terminate the Service in accordance with Section 9.2, provided that no refund will be issued for the current Contract Term.

 

11. Disputes and Exception Requests

11.1 Dispute Process

All disputes regarding refunds, billing, Service delivery, or Policy interpretation must be submitted in writing to support@mytcrplus.com within fifteen (15) business days of the disputed event. Disputes submitted after this period will be reviewed at mytcrplus’ sole discretion.

Dispute submissions must include:

  • Account holder name and associated email address
  • Transaction date and amount in dispute
  • Detailed description of the disputed event or Service issue
  • Supporting documentation where available

 

mytcrplus will acknowledge dispute submissions within five (5) business days and provide a written response within fifteen (15) business days of receipt.

11.2 Exception Requests

Exceptions to this Policy may be granted only under extraordinary circumstances. All exception requests require written approval from mytcrplus management and must include:

  • Detailed explanation of the extraordinary circumstances
  • Supporting documentation (e.g., proof of regulatory non-approval, evidence of material technical failure directly attributable to mytcrplus infrastructure)
  • Account and transaction details
  • Proposed resolution

 

mytcrplus reserves the right to deny exception requests without explanation. Approval of one exception does not create a precedent or obligation for approval of future requests. Service credits issued as exceptions do not constitute refunds and expire at the end of the current Contract Term.

 

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, mytcrplus’ total cumulative liability arising out of or related to this Policy or the Service — whether in contract, tort, or otherwise — shall not exceed the total fees paid by you to mytcrplus in the twelve (12) months immediately preceding the event giving rise to the claim.

IN NO EVENT SHALL mytcrplus BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST REVENUE, LOSS OF DATA, BUSINESS INTERRUPTION, REGULATORY FINES, OR CARRIER PENALTIES, EVEN IF mytcrplus HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

mytcrplus is not liable for damages resulting from third-party acts or omissions, including TCR decisions, carrier filtering policies, domain registrar actions, or regulatory authority enforcement actions.

 

13. Governing Law and Dispute Resolution

This Refund and Return Policy is governed by the laws of the state in which mytcrplus is incorporated, without regard to conflict of law principles.

Prior to initiating any formal legal proceeding, the parties agree to engage in good-faith negotiation for a period of thirty (30) days from written notice of the dispute. If the dispute is not resolved through negotiation, it shall be resolved exclusively in the state or federal courts located in mytcrplus’ jurisdiction of incorporation. You waive any objection to venue or personal jurisdiction in such courts.

Nothing in this section shall prevent mytcrplus from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

 

14. Contact Information

For questions, disputes, or exception requests regarding this Refund and Return Policy:

 

mytcrplus.com

Email: support@mytcrplus.com

Website: https://mytcrplus.com

 

mytcrplus will respond to all written inquiries within five (5) business days. Response times may be extended during periods of high volume or regulatory change.

 

15. Acknowledgment and Agreement

By purchasing or using the Service, you confirm that you have read, understood, and agree to be bound by this Refund and Return Policy in its entirety.

 

You specifically confirm that you understand and accept:

  • All sales are final after account setup commences, as defined in Section 2
  • Domain renewal is required annually to maintain Service access, TCR registration continuity, and carrier approval
  • No refunds, credits, or prorated adjustments will be issued after account setup for any reason
  • Third-party fees, including TCR registration and carrier review fees, are non-refundable once submitted
  • The minimum Contract Term is one (1) year with automatic annual renewal unless proper non-renewal notice is provided
  • mytcrplus does not control TCR, carrier, or domain registrar decisions and such decisions do not constitute grounds for refund
  • Chargebacks must be preceded by written dispute notice to support@mytcrplus.com
  • mytcrplus’ liability is limited as described in Section 12

 

END OF POLICY — mytcrplus.com Refund and Return Policy | Effective October 17, 2025 | Last Updated March 6, 2026