TCR Code 2107
Verbal Script Missing Fee Disclosure
Consent Flow Error
Rejection Rate
12%
Avg Fix Time
30 Min
Success Rate
100%
Why This Rejection Happens
Your verbal consent script (read by an agent) did not inform the customer that "Message and Data Rates May Apply." This financial disclosure is mandatory for all consent methods.
Root Cause Analysis
Legal Requirement: A verbal contract for SMS is only valid if the consumer is aware of potential costs. Omitting this phrase makes the consent invalid in the eyes of carriers.
The Fix
Add the standard fee disclosure to your script document.
✓ Correct Script
"...You'll receive about 4 msgs/month. Message and data rates may apply. Do I have your permission..."
✗ Non-Compliant
"...We will send you updates. Is that okay?" (Missing fee warning)