Why does TCR Code 2119 rejection happen?

This rejection happens when your uploaded verbal script fails to tell the customer how to get help via SMS. CTIA requirements state that verbal agreements must inform the user they can text "HELP" for more information.

How do I fix TCR Code 2119?

To fix this, edit your verbal script to include specific HELP instructions, such as "You can reply HELP for help." This must be read aloud to the customer and included in the script document uploaded for campaign registration.

Fix TCR Code 2119: Verbal Script Missing HELP Instructions | MyTCRPlus

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TCR Code 2119

Verbal Script Missing HELP Instructions

Consent Flow Error

Rejection Rate

Avg Fix Time

30 Min

Success Rate

100%

Why This Rejection Happens

You indicated that consent is collected "Verbally" (e.g., call center, in-store point of sale). However, the script you uploaded failed to tell the customer how to get help via SMS.

Root Cause Analysis

CTIA Requirement: Just like a website form, a verbal agreement to receive texts must inform the user they can text "HELP" for more information.

Common Missing Phrase

Reviewers look for this exact phrase in your script document:

❌ "Do you agree to receive texts?" (Too vague)

Step-by-Step Fix

Update the Script Document

Edit your verbal script to include the specific HELP instructions. It must be read aloud to the customer.

✓ Compliant Script Example

"Great. I'll sign you up for [Brand Name] updates. You'll receive about 4 msgs/month. Msg & data rates may apply. You can reply HELP for help or STOP to cancel at any time. Do I have your permission to send these texts?"

Upload New Proof

Re-upload the corrected script (PDF or Word Doc) to the "Opt-in Method" section of your campaign registration.

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