Terms & Conditions Violation

CRITICAL REJECTION

10%

Rejection Rate

1-2 hrs

Avg Fix Time

92%

Success Rate

Why This Rejection Happens

This code signifies a content violation within your Terms of Service (T&C) document. The vetting team found clauses that contradict 10DLC standards, such as allowing data sharing for marketing, missing mandatory SMS disclosures, or failing to outline the user's right to opt-out.

Common Triggers:

Terms mention sharing data with "affiliates" (Code 7103/851 overlap).
Missing "Message and data rates may apply" clause in the T&C.
Missing instructions on how to text HELP or STOP.
Link to T&C is broken or leads to a generic template with "[Brand Name]" placeholders.

Root Cause Analysis

Regulatory Framework: CTIA Principles (Terms & Conditions); Carrier Content Policies.

Primary Triggers

Data Sharing: The most critical violation is a clause allowing the sale or sharing of mobile data. This must be explicitly excluded.
Incomplete Disclosures: A compliant T&C document MUST act as a "source of truth" containing frequency, fee, and support contact details.

Terms & Conditions Checklist

Clause	Requirement
Program Description	Explain what the texts are for (e.g., "users receive alerts").
Fee Disclosure	"Message and data rates may apply."
Frequency	"Message frequency varies."
Support	"Text HELP for help" + Email/Phone contact.
Opt-Out	"Text STOP to cancel."

Step-by-Step Remediation

Audit Your T&C

Read your Terms of Service page. Does it have a specific section for "SMS/Mobile Terms"? If not, create one.

Add SMS Clauses

Copy the required elements from the table above and paste them into your T&C document. Ensure the "No Sharing" clause is also present if you discuss privacy in the T&C.

Pre-Resubmission Checklist

My Terms page includes a dedicated "Mobile Messaging" section.
I have verified the page loads and is publicly accessible.

Fix It Faster

Get a compliant T&C template.

Policy Generator →

Creates Privacy & Terms docs.

Related Rejections

Code 852 Links Missing Code 851 Privacy Disclosure Missing

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Legal Disclaimer: Code 30882 requires your Terms of Service to align with carrier rules. This ensures a transparent agreement between you and the mobile subscriber.