Fix Code 30883: SHAFT Content Violation Detected | MyTCRPlus

Code 30883 Critical Severity

SHAFT Content Violation Detected

CRITICAL REJECTION

Rejection Rate

Varies

Avg Fix Time

40%

Success Rate

Why This Rejection Happens

SHAFT stands for **S**ex, **H**ate, **A**lcohol, **F**irearms, and **T**obacco. The carriers found content in your campaign (website, samples, or call-to-action) that violates federal law or carrier safety policies. This is a severe violation that can lead to permanent bans.

Common Triggers:

Images of cannabis or CBD leaves on the website.
Sale of vaping products (even nicotine-free).
Giveaways for alcohol or firearms.
Adult content or sexually suggestive themes.
Hate speech or harassment.

Root Cause Analysis

Regulatory Framework: CTIA Short Code Monitoring Handbook v1.8 (Section 2.2); Federal Laws (Controlled Substances Act).

Primary Triggers

Strict Liability: Carriers have zero tolerance for federally illegal substances (Cannabis). Even if legal in your state, it is banned on 10DLC.
Age-Gating Failures: Alcohol and Tobacco/Vape are permitted conditionally but require robust age-verification gates on the website, which are often missing.

SHAFT Category Rules

Category	Status	Requirement if Allowed
Sex (Adult)	PROHIBITED	No exceptions.
Hate Speech	PROHIBITED	No exceptions.
Alcohol	RESTRICTED	Age Gate (21+) on website + "Age Gated" attribute selected.
Firearms	RESTRICTED	Age Gate (18+/21+) on website + "Age Gated" attribute. (Some carriers ban outright).
Tobacco/Vape	PROHIBITED*	*Generally prohibited. Very strict exceptions exist but hard to get.

Step-by-Step Remediation

Scrub the Content

If you are selling prohibited items (Cannabis, Vape), you cannot use 10DLC SMS for marketing them. You must remove all mentions from the messaging campaign.

Violation

"Get 10% off your next CBD gummy order at HempShop!"

CBD is high-risk/prohibited on most carriers.

Compliant

"Your order #12345 has shipped. Track it here: [Link]"

Purely transactional/shipping info is sometimes allowed if strictly gated.

Install an Age Gate

If your content is Alcohol or Firearms, you must install a popup on your website that forces users to enter their birthdate before viewing content. A simple "Are you 21? Yes/No" button is insufficient.

Pre-Resubmission Checklist

I have removed all prohibited content (Sex, Hate, illegal drugs).
If Alcohol/Firearms: I have selected the "Age Gated" attribute.
If Alcohol/Firearms: My website has a robust age-verification popup.

Fix It Faster

Scan your content for illegal keywords.

Content Scanner →

Identify SHAFT triggers in your text.

Vertical Checker →

See if your industry is blocked on 10DLC.

Related Rejections

Code 701 Cannabis/CBD Code 706 Alcohol Age Gate Code 30897 Disallowed Content

Need Legal Clearance?

SHAFT violations are serious. If you operate in a restricted vertical, consult a specialist.

Contact Support Back to Decoder

Legal Disclaimer: This guidance provides general information about SHAFT restrictions (Code 30883). Federal law prohibits the use of telecommunications networks for illegal substances. Violations can lead to carrier fines up to $10,000. Consult legal counsel.