TCR Code 7107
Verbal Privacy Disclosure Missing
Consent Flow Violation
Rejection Rate
15%
Avg Fix Time
30 Min
Success Rate
100%
Why This Rejection Happens
You indicated that you collect consent verbally (e.g., in a call center or POS). However, the script you uploaded failed to inform the user where they can find your Privacy Policy.
Root Cause Analysis
Script Requirement: Just like a website form must have a link, a verbal script must have a spoken instruction. The agent must say WHERE the policy lives.
The Fix
Add a specific line to your script directing users to your website.
✓ Correct Script
"You can view our full Privacy Policy at www.mybrand.com/privacy. Do I have your permission to send these texts?"
✗ Non-Compliant
"We respect your privacy." (Too vague - where is the policy?)