Fix TCR Code 803: Website Missing Opt-in Language | MyTCRPlus

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TCR Code 803

Website Missing Opt-in Language

High Severity Compliance Issue

Rejection Rate

35%

Avg Fix Time

2 Hours

Success Rate

95%

Why This Rejection Happens

The reviewer or automated crawler identified a phone number input field on your website (e.g., Contact Us, Checkout, Newsletter) but found no accompanying legal disclosure text.

Common Triggers: Contact forms requesting "Phone Number" without a disclaimer, or "optional" phone fields that lack consent language.

Root Cause Analysis

Regulatory Framework: TCPA (Telephone Consumer Protection Act) & CTIA Messaging Principles require "Clear and Conspicuous" disclosure prior to the user hitting submit.

Primary Triggers

Silent Collection: Asking for a phone number for "shipping updates" without explicitly mentioning SMS/Text messaging.
Buried Terms: Hiding the consent language inside a "Terms of Service" hyperlink rather than displaying it near the submit button.
Legacy Forms: Older "Contact Us" pages that were never updated for 10DLC compliance.

Required Elements

Element	Required Language (Example)	Rationale
Brand Name	`MyCompany`	User must know who is messaging them.
Message Frequency	`Message frequency varies`	Sets expectations for volume.
Fee Disclosure	`Msg & data rates may apply`	Mandatory carrier requirement.
Help/Stop Info	`Text HELP for help, STOP to cancel`	Clear opt-out instructions.

Step-by-Step Remediation

Add Disclosure Text Immediately Above/Below "Submit"

Place a static disclosure block near the Call-to-Action (CTA) button. It must be visible to the un-aided eye (no tiny fonts).

Compliant Example

Phone Number

By clicking "Subscribe", I agree to receive recurring marketing text messages from [Brand Name] at the number provided. Consent is not a condition to purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Privacy Policy.

Non-Compliant Example

Phone Number

We respect your privacy.

Update Privacy Policy Links

Ensure the disclosure text includes a direct hyperlink to your Privacy Policy and Terms of Service. Broken links here often trigger Code 7101.

MyTCRPlus Tools That Can Help

Consent Language Validator

Copy/paste your website disclaimer to check for missing required phrases.

Remediation Focus Package

Get specific templates for "Contact Us" vs "Checkout" page compliance.

Pre-Resubmission Checklist

Brand Name is explicitly stated in disclosure. "Msg & data rates may apply" is included verbatim. Frequency disclosure (e.g., "frequency varies") is present. Disclosure is adjacent to the phone field or submit button.

Related Rejection Codes

804 CTA Insufficient or Missing 30908 Privacy Policy Non-compliant 2125 Webpage Missing Opt-in Form

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