Privacy Policy Attachment Missing

HIGH SEVERITY

10%

Rejection Rate

15 mins

Avg Fix Time

99%

Success Rate

Why This Rejection Happens

This code appears when you do not have a public website URL for your Privacy Policy and instead opted to upload a document/PDF, but the file was corrupted, missing, or blank. Alternatively, you provided a link that requires a download rather than viewing in-browser.

Common Triggers:

Uploading a blank PDF.
The uploaded file format is not supported (e.g., .docx instead of .pdf).
The URL provided triggers a file download instead of displaying a page.
Forgetting to attach the file entirely in the "Optional" field.

Root Cause Analysis

Regulatory Framework: TCR Documentation Standards.

Primary Triggers

Accessibility Issue: Vetting agents need to verify the policy *content*. If they have to download a Word doc to see it, they will reject it for security reasons.
Best Practice Violation: While uploading a policy is allowed for brands without websites, it is highly disfavored. A URL is always preferred.

Format Requirements

Method	Requirement	Verdict
Web Link (URL)	Public HTML page (e.g., /privacy).	PREFERRED
PDF Upload	Must be legible, unencrypted PDF.	ALLOWED
Word/Docx	Editable document formats.	REJECTED

Step-by-Step Remediation

Host the Policy Online

Instead of re-uploading a file, fix this permanently by creating a "Privacy Policy" page on your website. Even a free Google Doc published to the web is better than a file upload.

Or, Convert to PDF

If you MUST upload a file, convert your document to PDF. Ensure the text is selectable (not an image scan). Verify the file size is under 5MB. Upload it to the "Privacy Policy" section of the campaign.

Pre-Resubmission Checklist

I have switched to a URL link if possible.
If uploading, the file is a PDF.
The policy text includes the required 10DLC disclosures (Code 805).

Fix It Faster

Generate a compliant policy URL.

Policy Generator →

We host the policy for you.

Related Rejections

Code 30908 Privacy Policy Missing Code 7100 Privacy Policy URL Missing

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Contact Support Back to Decoder

Legal Disclaimer: Code 809 is a technical formatting rejection. It does not assess the content of your policy, only the method of delivery. Ensure the content itself is also compliant (See Code 805).