What It Does
The Rejection Remediation Tool, listed in the catalog as the Rejection Decoder, turns a rejection message into a diagnosis. It identifies the likely cause and returns the remediation steps for the brand or campaign, so the resubmission fixes the actual problem instead of guessing.
Error codes are covered by a companion endpoint, and every code in the MyTCRPlus TCR Rejection Code Directory has its own page with cause and fix.
Who It Is For
- Senders with a rejected brand or campaign
- Support teams triaging rejections for many clients
- Developers automating rejection handling
Inputs
| Parameter | Type | Required | Description |
|---|---|---|---|
rejectionReason | string | Required | Rejection reason text. |
entityType | string | Optional | brand or campaign. |
Outputs
- Likely root cause of the rejection
- Actionable remediation steps
- Standard response fields: success, tool, tokenUsed, balanceAfter, results
Worked Example
From the MyTCRPlus API documentation. The request is sent to POST /v1/tools/rejection-decoder; the web tool in the Compliance Suite takes the same inputs.
Request
{
"rejectionReason": "Insufficient brand vetting documentation",
"entityType": "brand"
}The response returns the fields listed under Outputs.
Cost
1 token per diagnosis. Tool tokens are bought once, work across all 16 web tools, and never expire, and a free token is added every day. Tool tokens cost $3.50 to $5.00 each, depending on pack size. Compliance API calls use separate API tokens ($0.50 to $0.90 each), and professional users and resellers can ask about an optional monthly token plan.
How to Run It
- Open the TCR Rejection Remediation Tool in the Compliance Suite and sign in, or create an account.
- Enter the inputs listed above and run the tool. One token is deducted per run unless noted under Cost.
- For automation, call
POST /v1/tools/rejection-decoderonhttps://api.mytcrplus.com/v1with a JWT bearer token. See the API documentation.
FAQ
Can I look up a numeric TCR error code?
Yes. Use the companion endpoint POST /v1/tools/error-diagnostic with the code, or open the code page in the TCR Rejection Code Directory.
Does resubmitting cost money?
Resubmission after a rejected campaign is often cited at around $40 or more by CSPs. Fixing the root cause first avoids paying twice.
Where do rejection reasons come from?
From your Campaign Service Provider, which relays the reviewer or carrier feedback. TCR does not publish rejection reasons to consumers directly.
How much does a diagnosis cost?
One token per diagnosis. Tokens are bought once, work across all MyTCRPlus tools, and do not expire.
Is there an API endpoint?
Yes. POST /v1/tools/rejection-decoder for rejection text and POST /v1/tools/error-diagnostic for error codes.
Related Guides
Disclaimer
MyTCRPlus provides tools and templates to support compliance efforts but does not provide legal advice. MyTCRPlus is not a Campaign Service Provider and does not file registrations or send messages. Carrier approval, filtering and throughput remain at the discretion of TCR, the Direct Connect Aggregators and the carriers.
MYTCRPLUS.com is not affiliated with The Campaign Registry. TCR and The Campaign Registry are trademarks owned by The Campaign Registry. The use of TCR is nominative use only.
Main guide: TCR campaign rejection: 10DLC rejection reasons and fixes