Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of all services, platforms, websites, compliance microsites, and associated materials provided by Native Chaos Holdings LLC, doing business as myTCRPlus ("myTCRPlus," "we," "our," or "us"). "Client," "you," or "your" refers to the individual or legal entity accepting these Terms.

By accessing myTCRPlus services or completing any purchase, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction
• You have full legal authority to bind yourself or your organization to these Terms
• Your use of the Service complies with all applicable laws, regulations, and carrier policies
• All information you provide during registration and ongoing use is accurate, current, and complete

1.1 Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes — including pricing modifications, scope of service changes, liability adjustments, or arbitration clause changes — require thirty (30) days advance written notice via email to your registered address. Non-material clarifications may take effect immediately upon posting to mytcrplus.com.

Continued use of the Service after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not accept modified Terms, you must terminate your Service agreement in accordance with Section 11 before the modification takes effect.

myTCRPlus provides compliance microsite development, hosting, and regulatory support for business SMS/MMS messaging programs subject to 10-Digit Long Code (10DLC), The Campaign Registry (TCR), Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA), and carrier policy requirements.

2.1 Core Services

• Compliance-focused microsite development with required regulatory disclosures
• Privacy policy, terms of service, and consent language generation aligned with TCPA and carrier requirements
• Sample message templates aligned with carrier best practices and TCR use case specifications
• SSL-secured hosting on enterprise-grade infrastructure with 99.9% target monthly uptime
• Security updates, software patches, and vulnerability remediation
• Regulatory monitoring for TCPA, CTIA guideline changes, and carrier policy updates
• Technical support and compliance consultation within plan parameters
• A2P 10DLC campaign registration support and submission facilitation
• Brand registration preparation and TCR filing support

2.2 Service Limitations

• Services do not constitute legal advice, regulatory representation, or legal counsel
• We do not guarantee carrier approval, TCR brand or campaign registration success, or specific throughput levels
• We do not guarantee protection from TCPA litigation, regulatory enforcement, or carrier filtering actions
• Regulatory compliance responsibility — including consent management, opt-out honoring, and record-keeping — remains solely with the Client
• Third-party carrier policies, TCR guidelines, and regulatory frameworks are outside our control and may change without notice
• myTCRPlus does not provide legal counsel and is not a law firm or regulatory compliance attorney

2.3 Service Availability

Services are provided on an "as-is" basis subject to Section 7 (Service Level Commitments). myTCRPlus will use commercially reasonable efforts to maintain service continuity but does not guarantee uninterrupted access. Scheduled maintenance, third-party infrastructure issues, and regulatory-driven system changes may affect availability.

3.1 Pricing Structure

The following plans are available as of the Last Updated date. Pricing is subject to change per Section 3.7.

3.2 Basic Plan Features

• Single compliance microsite with standard regulatory templates
• Email support with 24-hour response during business days (Mon–Fri, 9 AM–6 PM Pacific)
• Quarterly regulatory update reviews
• Standard SSL-secured hosting
• Privacy policy and SMS terms of service generation

3.3 Standard Plan Features

• Single compliance microsite with enhanced customization and branding integration
• Email support with 12-hour response during business days
• Monthly regulatory update reviews
• Custom branding integration (logo, colors, domain alignment)
• Priority access to regulatory update notifications

3.4 Plus Plan Features

• Multiple compliance microsites or advanced multi-campaign configurations
• Priority support with 4-hour response including weekends and holidays
• Monthly regulatory updates with proactive carrier policy notifications
• Advanced analytics and compliance reporting dashboard
• API access for integration with internal systems (where available)
• Dedicated project manager for onboarding, maintenance, and compliance support
• Enhanced TCR campaign management and resubmission support

3.5 Billing Terms

Setup fees are due upon service activation and are non-refundable after microsite deployment begins, in accordance with the Refund and Return Policy. Monthly subscription fees are billed in advance on the recurring subscription date. Accepted payment methods include credit card and ACH transfer.

• Failed payments trigger account suspension after a seven (7) day grace period
• Suspended accounts may incur a $25.00 reactivation fee
• Accounts suspended for non-payment exceeding thirty (30) days may be terminated per Section 11.2
• Disputed charges must be reported in writing to info@mytcrplus.com within thirty (30) days of the charge date
• Chargebacks initiated without prior written dispute notice to myTCRPlus constitute a breach of these Terms

3.6 Additional Fees and Third-Party Costs

Monthly subscription and setup fees do not include third-party fees, which are charged separately and are non-refundable once submitted. Third-party fees include:

• TCR brand registration fee (currently $4.00 one-time; subject to change by TCR)
• TCR campaign registration fees (currently $10.00–$60.00/month per campaign, use-case dependent; subject to change by TCR)
• Carrier review and vetting fees as assessed by individual mobile network operators
• Domain registration and renewal fees
• Data export fees: first export per year at no charge; $50.00 per subsequent export
• Account reactivation fee: $25.00 after suspension for non-payment

TCR fee amounts are current as of the Last Updated date and are controlled exclusively by The Campaign Registry. myTCRPlus passes through these fees at cost and does not profit from third-party regulatory charges.

3.7 Price Adjustments

Price increases require thirty (30) days advance written notice. Existing subscribers may maintain legacy pricing through the current billing cycle at the time of the notice. New feature additions or expanded service capabilities may carry supplemental charges with prior notice. myTCRPlus reserves the right to discontinue legacy pricing tiers with sixty (60) days advance notice.

4.1 Information Accuracy and Maintenance

You are solely responsible for the accuracy and completeness of all information provided to myTCRPlus for service delivery, including information submitted to TCR and carriers on your behalf.

• Provide accurate business registration details including Employer Identification Number (EIN), DUNS number, legal entity name, and authorized representative information
• Supply current contact information and update within ten (10) business days of any change
• Ensure all provided content, branding materials, and messaging samples comply with applicable law and carrier policies
• Maintain a valid payment method on file at all times
• Promptly notify myTCRPlus of changes to your business structure, ownership, messaging use case, or regulatory status

Inaccurate information submitted to myTCRPlus for TCR or carrier filings may result in brand rejection, campaign suspension, or carrier blocklisting. myTCRPlus is not liable for outcomes resulting from Client-provided inaccurate information.

4.2 Compliance Responsibilities

You are solely responsible for ensuring your messaging programs comply with all applicable laws and regulations. myTCRPlus provides tools to support compliance efforts but does not assume compliance responsibility on your behalf.

• Obtain appropriate qualified legal counsel for TCPA, CTIA, state-specific, and industry-specific compliance requirements
• Implement proper, documented express written consent mechanisms before initiating any marketing messaging campaign
• Honor opt-out (STOP) requests within legally mandated timeframes (immediately upon receipt per TCPA requirements)
• Maintain consent records for statutory limitation periods (minimum four (4) years recommended)
• Retain records of consent collection method, timestamp, IP address or device ID, exact consent language presented, and user response
• Use services solely for legitimate business communications with intended recipients who have provided appropriate consent
• Monitor regulatory changes affecting your messaging programs and update consent mechanisms accordingly
• Respond to consumer complaints, regulatory inquiries, and legal demands within legally required timeframes

4.3 Prohibited Uses

Violation of prohibited use restrictions may result in immediate Service termination without refund and may expose you to carrier blocklisting, TCR deregistration, TCPA liability, and other legal consequences.

• Messaging programs violating TCPA, CAN-SPAM Act, state telemarketing laws, or carrier acceptable use policies
• Spam, unsolicited marketing, or messages sent without proper documented express written consent
• Content involving illegal activities, controlled substances, or explicit material
• SHAFT-prohibited content: Sex (adult/escort services), Hate (discriminatory messaging), Alcohol (promotional), Firearms (weapons promotion), Tobacco (cigarettes/vaping)
• Extended prohibited categories: Cannabis/CBD, payday loans, debt relief, get-rich-quick schemes, cryptocurrency/NFT promotions without express written approval from myTCRPlus management
• Lead generation, affiliate marketing, or debt collection without prior compliance verification and myTCRPlus approval
• Phishing, malware distribution, social engineering, or unauthorized security testing
• Use of Service infrastructure to facilitate messaging for third parties without written authorization
• Misrepresentation of brand identity, message origin, or sender identity
• Volume manipulation, throughput gaming, or practices designed to circumvent carrier spam detection
• Use of the Service in any manner that could expose myTCRPlus to carrier blocklisting, regulatory action, or legal liability

4.4 Consent Record-Keeping Requirements

TCPA litigation risk requires that you maintain complete, auditable consent records. Every consent event must capture and retain for a minimum of four (4) years:

• Timestamp with timezone of consent collection
• IP address or device identifier of the consenting individual
• Exact verbatim consent language presented to the individual
• User response (checkbox state, button click, SMS keyword reply)
• URL or location where consent was collected
• Phone number consented

Failure to maintain adequate consent records may impair your ability to defend against TCPA claims. myTCRPlus is not responsible for your consent record-keeping infrastructure or the adequacy of your consent management practices.

5.1 Client Property

• You retain all ownership rights to your trademarks, logos, brand names, business content, and proprietary materials
• You grant myTCRPlus a non-exclusive, non-transferable, royalty-free license to use your materials solely to deliver contracted services
• This license terminates upon service cancellation with a thirty (30) day content export window
• myTCRPlus will not use your brand materials for marketing, promotion, or any purpose beyond contracted service delivery without your written consent

5.2 myTCRPlus Property

• myTCRPlus retains exclusive ownership of all proprietary templates, software, methodologies, compliance frameworks, and infrastructure
• You receive a non-exclusive, non-transferable license to use provided templates and tools while your subscription remains active
• Your license terminates immediately upon service cancellation or termination for cause
• Reverse engineering, decompilation, reproduction, redistribution, or unauthorized use of myTCRPlus proprietary materials is strictly prohibited
• Proprietary compliance frameworks developed by myTCRPlus remain myTCRPlus intellectual property regardless of customization for your use case

5.3 Usage Rights for Marketing

• myTCRPlus may create anonymized case studies referencing general compliance outcomes, excluding any identifying client information
• Marketing materials may reference general platform capabilities and compliance outcomes without client attribution
• Your written consent is required for testimonials, named case studies, logo usage, or any identifiable reference to your organization
• You may not use the myTCRPlus name, logo, or trademarks in any manner without prior written authorization

5.4 Feedback and Suggestions

Any feedback, suggestions, or recommendations you provide regarding the Service become the property of myTCRPlus. myTCRPlus may use such feedback without restriction or compensation, and you waive any intellectual property claims related to such feedback.

6.1 Messaging Content Standards

All message content facilitated through myTCRPlus services must comply with TCR campaign registration requirements, CTIA Messaging Principles, and applicable carrier acceptable use policies. Messages must:

• Identify the sending brand by name within the first 10 characters of the message
• Include opt-out instructions ("Reply STOP to opt out" or equivalent)
• Include message frequency disclosure for marketing campaigns
• Include "Msg & data rates may apply" disclosure
• Not contain URL shorteners in carrier-submitted sample messages (use full domain or omit URL)
• Not misrepresent the identity, purpose, or content of the messaging program
• Match the declared TCR use case category and message content

6.2 Website and Microsite Content Standards

Your compliance microsite hosted through myTCRPlus must at all times contain current, accurate regulatory disclosures. You are responsible for:

• Maintaining a current, accessible Privacy Policy that includes an SMS communications section disclosing data collection, use, and retention
• Maintaining current SMS Terms of Service with required CTIA and carrier disclosures
• Ensuring opt-in/opt-out mechanisms on your microsite function correctly and are not pre-checked
• Updating website content within ten (10) business days of any change to your messaging program, consent language, or regulatory disclosures
• Notifying myTCRPlus of material content changes that may affect TCR or carrier compliance status

6.3 Carrier and TCR Policy Compliance

You are responsible for monitoring and complying with carrier-specific requirements beyond those addressed in your myTCRPlus configuration:

• T-Mobile: DUNS-verified brand required for registration; cannabis-related content strictly prohibited; cross-carrier blocklisting enforcement
• AT&T: Real-time ML spam detection active; cannabis/CBD/hemp content prohibited; cryptocurrency and NFT content subject to elevated scrutiny
• Verizon: EIN/Tax ID verification required; behavioral analysis applied to volume spikes; immediate suspension triggered by TCPA legal demands

7.1 Uptime and Availability

• Target Uptime: 99.9% monthly uptime, excluding scheduled and emergency maintenance
• Monitoring: 24/7 automated monitoring with automatic failover systems
• Scheduled Maintenance: Announced seventy-two (72) hours in advance, typically conducted 2–6 AM Pacific
• Unscheduled Downtime: Incident response initiated within fifteen (15) minutes of detection
• Exclusions: Uptime measurement excludes: scheduled maintenance windows, force majeure events, Client-caused outages, and third-party infrastructure failures

7.2 Support Response Times

Business Days: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, excluding federal holidays. Response time commitments apply to support tickets submitted through official support channels (email to info@mytcrplus.com or support portal).

7.3 Setup and Deployment

Timelines are contingent on timely Client delivery of required materials (brand assets, contact information, business registration details, message samples). Client-caused delays extend timelines accordingly and do not constitute a service failure by myTCRPlus.

7.4 Service Credit Limitations

myTCRPlus does not provide automatic service credits for downtime. All service credit requests must be submitted in writing within fifteen (15) days of the incident. Credits, if approved at myTCRPlus' sole discretion, are applied as account credits and are non-transferable. Credits do not constitute refunds.

8.1 Data Collection

• Account registration information: business details, authorized representative identity, contact information, billing data
• Usage analytics: page views, feature utilization, error logs, access timestamps
• Support communications and service requests
• Compliance documentation generated on your behalf: privacy policies, consent language, message templates
• TCR and carrier submission records maintained for regulatory documentation purposes

8.2 Data Use

• Service delivery, technical support, and account management
• Regulatory compliance monitoring and update notifications
• Billing, invoicing, and payment processing
• Product improvement and service analytics (anonymized, non-attributable)
• Legal compliance and regulatory reporting obligations

8.3 Data Protection Standards

• TLS 1.3 encryption for all data transmission
• AES-256 encryption for stored data
• Role-based access controls and multi-factor authentication requirements
• Regular security audits and vulnerability assessments
• Employee confidentiality agreements and data handling training

8.4 SMS Data Handling (Required Carrier Disclosure)

SMS CONSENT DATA: Phone numbers and SMS consent data collected through myTCRPlus microsites are used solely to send messages the recipient has requested. SMS consent and phone numbers are NOT shared with third parties or affiliates for their marketing purposes. This disclosure is required by T-Mobile and all major U.S. carriers.

8.5 Data Retention

• Active account data retained for service delivery duration
• Billing and financial records retained seven (7) years per applicable tax law requirements
• Post-cancellation: Account data deleted within ninety (90) days unless legal hold applies
• Backup systems may retain data for an additional thirty (30) days beyond primary deletion
• Compliance documentation (consent records, regulatory filings) retained per applicable regulatory requirements

8.6 Data Portability

• Export your microsite content, templates, and configurations in standard formats upon request
• Submit export requests via support ticket; delivery within ten (10) business days
• First export per year at no additional charge; $50.00 fee for subsequent exports
• Export access window: thirty (30) days from service cancellation or termination date

8.7 Security Breach Notification

• Notification within seventy-two (72) hours of confirmed data breach affecting your account data
• Notification includes: breach nature, data types affected, estimated scope, and remediation measures taken
• Cooperation with law enforcement investigations and applicable regulatory reporting requirements
• myTCRPlus maintains cyber liability insurance appropriate to the scope of data processed

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, myTCRPlus' total aggregate liability for all claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to myTCRPlus in the twelve (12) months immediately preceding the event giving rise to the claim.

9.2 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, myTCRPlus is not liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including without limitation:

• Lost profits, revenue, business opportunities, or anticipated savings
• Data loss or corruption, except as directly caused by myTCRPlus' gross negligence
• Reputation damage, brand harm, or loss of goodwill
• Carrier rejection, campaign suspension, or TCR deregistration
• TCPA penalties, regulatory fines, or enforcement costs
• Third-party claims arising from your messaging program content or consent practices
• Costs of substitute services or compliance remediation
• Loss resulting from regulatory changes, carrier policy updates, or TCR guideline modifications

9.3 Disclaimers

Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. myTCRPlus specifically disclaims:

• Any warranty that the Service will meet your specific compliance requirements
• Any guarantee of carrier approval, TCR vetting outcomes, or campaign deliverability
• Any warranty that compliance documentation generated will be legally sufficient for your specific use case, jurisdiction, or industry
• Any guarantee of protection from TCPA litigation, regulatory investigation, or carrier enforcement

9.4 Allocation of Risk

The limitations of liability in this section reflect the agreed allocation of risk between the parties and the fees charged. Some jurisdictions do not permit certain liability exclusions or limitations. In such jurisdictions, maximum permitted limitations apply. If you are dissatisfied with these limitations, your sole remedy is to discontinue use of the Service.

10.1 Not Legal Advice

myTCRPlus services are designed to support compliance infrastructure but do not constitute legal advice, regulatory guidance, or legal representation. Compliance requirements vary substantially by:

• Industry vertical (healthcare/HIPAA, financial services, political/FEC, retail, real estate)
• Message content and TCR use case category
• Recipient jurisdiction (federal TCPA plus state-specific telemarketing and privacy laws)
• Carrier-specific policies that may differ from CTIA baseline guidelines
• Evolving regulatory interpretations and enforcement priorities

10.2 Client Compliance Responsibility

You are solely and exclusively responsible for:

• Retaining qualified legal counsel for TCPA, CAN-SPAM, state law, CTIA, and industry-specific compliance
• Ensuring your messaging programs comply with all applicable federal and state laws
• Implementing and maintaining proper express written consent mechanisms
• Maintaining consent records adequate to defend against TCPA class action and individual claims
• Monitoring regulatory changes, carrier policy updates, and enforcement trends affecting your programs
• Responding to consumer complaints, opt-out requests, and regulatory inquiries within legally required timeframes
• Ensuring your use case category, sample messages, and website disclosures accurately represent your actual messaging program

10.3 No Guarantees

myTCRPlus expressly does not guarantee:

• TCR brand or campaign registration approval or any specific timeline for approval
• Specific trust scores or vetting outcomes from TCR or carrier review processes
• Message deliverability rates, throughput limits, or campaign performance metrics
• Protection from TCPA litigation, class action exposure, or regulatory enforcement action
• That templates or consent language generated will satisfy the requirements of specific courts, regulators, or litigation outcomes

10.4 Regulatory Landscape Reference

Applicable compliance frameworks include, without limitation:

• TCPA (47 U.S.C. § 227): Express written consent required for marketing; $500–$1,500 per violation exposure; FCC enforcement plus private right of action
• CTIA Messaging Principles and Best Practices: Content restrictions, affiliate accountability, opt-out mechanism requirements
• Carrier-Specific Policies: T-Mobile, AT&T, Verizon, and other major carriers each maintain distinct acceptable use and content policies
• State Laws: California (CCPA/CPRA), Florida, Washington, and other states impose additional telemarketing and privacy restrictions
• Industry-Specific Regulations: Healthcare (HIPAA), Financial Services (GLBA), Political (FEC), and others impose additional requirements

11.1 Termination by Client

• Cancel anytime with thirty (30) days written notice via email to info@mytcrplus.com
• No refunds for prepaid monthly fees or setup costs per the Refund and Return Policy
• Service access continues through the end of the current billing cycle
• Content export available for thirty (30) days following the termination effective date
• All outstanding payment obligations remain due and payable upon termination

11.2 Termination by myTCRPlus

myTCRPlus may terminate or suspend services immediately and without refund for:

• Material breach of any provision of these Terms (including prohibited content or illegal use)
• Non-payment exceeding the seven (7) day grace period
• Fraudulent activity, misrepresentation of business identity or use case, or submission of false information to TCR or carriers
• Conduct that harms myTCRPlus systems, infrastructure, reputation, or other clients
• Use of the Service for SHAFT-prohibited or extended prohibited content categories without written approval
• Receipt of a legal or regulatory order or injunction affecting the Service
• Carrier or TCR action resulting in account-wide blocklisting or suspension attributable to your content or conduct

11.3 Effect of Termination

• Immediate loss of Service access upon the termination effective date
• All outstanding payment obligations for the current contract period remain due
• Content export window: thirty (30) days from termination date
• Prorated refund of prepaid fees only if termination is initiated by myTCRPlus without cause
• TCR campaign registrations become inactive; you are responsible for re-registration through a new provider if applicable
• Domain management released per registrar policy following the Contract Term end

11.4 Survival of Terms

The following sections survive termination of these Terms: Section 5 (Intellectual Property Rights), Section 9 (Limitation of Liability), Section 10 (Compliance and Regulatory Disclaimer), Section 12 (Dispute Resolution), and any obligations accrued prior to the termination effective date.

12.1 Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law principles. The parties agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

12.2 Informal Resolution — Required First Step

Before initiating any formal legal proceeding, including arbitration, the party with a dispute must provide written notice to the other party describing the dispute in reasonable detail. The parties agree to attempt good-faith resolution through direct negotiation for thirty (30) days from receipt of the notice. This informal resolution requirement is a condition precedent to arbitration.

12.3 Binding Arbitration

Any dispute, claim, or controversy arising from or relating to these Terms or the Service that is not resolved through informal negotiation shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• Location: Las Vegas, Nevada
• Arbitrator: Single arbitrator selected per AAA Commercial Arbitration Rules and procedures
• Discovery: Limited to document exchange and one deposition per side
• Relief: Arbitrator may award damages and injunctive relief; may not award punitive damages exceeding applicable statutory limits
• Costs: Arbitration filing fees split equally; each party bears its own attorney's fees unless arbitrator awards otherwise for bad-faith conduct
• Timeline: Parties will request expedited procedures for claims under $75,000
• Confidentiality: Arbitration proceedings and outcomes are confidential

12.4 Class Action Waiver

12.5 Small Claims Exception

Either party may bring an individual claim in small claims court if the claim qualifies under that court's jurisdictional requirements and is filed on an individual basis.

12.6 Injunctive Relief

Notwithstanding the arbitration requirement, either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration. Seeking injunctive relief does not waive the right to arbitrate the underlying dispute.

myTCRPlus utilizes third-party providers for infrastructure, payment processing, and operational functions. Third-party providers include cloud hosting services, payment gateways, transactional email platforms, and usage analytics tools (anonymized).

Your use of myTCRPlus services may be subject to third-party provider terms. myTCRPlus is not responsible for third-party service failures, data breaches attributable to third-party infrastructure, or policy changes affecting functionality. myTCRPlus will use commercially reasonable efforts to select reputable third-party providers and to notify you of material changes to third-party services that may affect the Service.

You acknowledge that TCR, mobile network operators (carriers), and domain registrars are independent third parties whose decisions are outside myTCRPlus control. Actions or decisions by these entities do not constitute service failures by myTCRPlus.

Neither party is liable for delays or failures in performance caused by circumstances beyond that party's reasonable control, including but not limited to:

• Natural disasters, pandemics, acts of war or terrorism
• Governmental actions, regulatory orders, embargoes, or sanctions
• Internet outages, distributed denial-of-service (DDoS) attacks, or internet service provider failures
• Third-party carrier policy changes, TCR operational issues, or regulatory authority actions
• Labor strikes, supplier failures, utility disruptions, or infrastructure failures
• Acts of God or other circumstances outside the affected party's reasonable control

The affected party must provide prompt written notice of the force majeure event and its expected duration, and must use commercially reasonable efforts to resume performance. If the force majeure event continues for more than sixty (60) days, either party may terminate the affected Services without penalty, subject to the refund provisions in the Refund and Return Policy.

If you consent to receive text messages from myTCRPlus, the following terms apply in addition to all other applicable sections of these Terms. myTCRPlus operates its internal SMS program in compliance with TCPA requirements and CTIA Messaging Principles.

15.1 Message Types

• Transactional: Account notifications, security alerts, service status updates, billing notifications — cannot opt out while Service is active without terminating the Service
• Promotional: Product updates, feature announcements, special offers — optional; up to two (2) per month; you may opt out while retaining Service access

15.2 Opt-In

By providing your mobile number during account registration or otherwise consenting in writing, you expressly consent to receive automated text messages at that number. Consent to receive promotional messages is not required as a condition of purchasing or using the Service.

15.3 Opt-Out

• Reply STOP to any myTCRPlus message to unsubscribe from promotional messages
• You will receive one confirmation of your opt-out status
• Transactional messages continue as required for service delivery and account management
• To opt out of all messages, you must terminate your Service agreement per Section 11.1

15.4 Message Program Details

• HELP: Reply HELP for assistance or contact info@mytcrplus.com
• Rates: Message and data rates apply per your carrier plan
• Frequency: Transactional messages sent as needed; promotional messages maximum two (2) per month
• Supported Carriers: AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and other major U.S. carriers; carrier availability subject to change
• Delivery: myTCRPlus does not guarantee message delivery; carrier issues, device limitations, or network failures may prevent delivery

15.5 Required CTIA Disclosures

myTCRPlus SMS: You have opted in to receive [transactional/promotional] text messages from Native Chaos Holdings LLC d/b/a myTCRPlus. Msg & data rates may apply. Msg frequency varies. Text STOP to opt out or HELP for help. View Terms at mytcrplus.com/terms and Privacy Policy at mytcrplus.com/privacy.

myTCRPlus may offer beta, pilot, or experimental features, clearly marked as such in the interface or communicated in writing. Beta features are subject to the following terms:

• Provided "as is" with no warranties, uptime commitments, or service level agreement coverage
• May contain bugs, errors, or incomplete functionality that could affect production data if improperly used
• Subject to change, suspension, or discontinuation without notice or liability
• Feedback and usage data may be collected to support product improvement
• Not recommended for production use or mission-critical compliance operations

Beta features require explicit opt-in. Standard Service stability, SLA commitments, and support response time commitments are not affected by your participation in beta programs.

You agree to resolve all billing disputes directly with myTCRPlus before initiating any chargeback, payment reversal, or dispute with your financial institution or payment processor. Initiating a chargeback without first submitting a written dispute to myTCRPlus constitutes a material breach of these Terms.

Chargeback consequences include:

• Immediate suspension or termination of Service
• Recovery of the disputed amount plus any chargeback fees assessed by the payment processor
• Reporting to fraud prevention services and payment processor networks
• Pursuit of collection through available legal remedies

To dispute a charge, submit written notice to info@mytcrplus.com within thirty (30) days of the charge date, including your account details, transaction date, amount, and a detailed explanation. myTCRPlus will acknowledge receipt within five (5) business days and respond within fifteen (15) business days.

The Service is operated from the United States. myTCRPlus does not represent that the Service is appropriate or available for use outside the United States. If you access the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

You represent and warrant that:

• You are not located in a U.S.-embargoed country (Cuba, Iran, North Korea, Syria, or the Crimea region)
• You are not listed on any U.S. government restricted party list, including the Specially Designated Nationals (SDN) List, Entity List, or Denied Persons List
• You are not engaged in activities prohibited under U.S. export control regulations

You agree to comply with all applicable U.S. and international export laws and regulations, and not to export or re-export the Service, technical data, or derivatives thereof to prohibited destinations or persons.

19.1 Entire Agreement

These Terms, together with the Privacy Policy and Refund and Return Policy (each incorporated by reference), constitute the complete and exclusive agreement between the parties and supersede all prior agreements, representations, warranties, or understandings relating to the Service.

19.2 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions remain in full force and effect. Invalid provisions shall be modified to achieve the intended economic effect to the extent permitted by law.

19.3 Waiver

Failure by either party to enforce any provision of these Terms does not constitute a waiver of that or any other provision. All waivers must be in writing and signed by an authorized representative of the waiving party.

19.4 Assignment

myTCRPlus may assign these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, or corporate restructuring. You may not assign your rights or obligations under these Terms without myTCRPlus' prior written consent. Any unauthorized assignment is void.

19.5 Notices

Legal notices must be sent via email to the registered address with confirmation of delivery, or via certified mail to the address in Section 20. Email notices are effective upon delivery confirmation. Mail notices are effective three (3) business days after sending if delivery is unconfirmed. Operational communications (support tickets, billing inquiries) may be sent to info@mytcrplus.com.

19.6 Independent Contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, agency, franchise, or fiduciary relationship between the parties. Neither party may bind the other or incur obligations on the other's behalf.

19.7 No Third-Party Beneficiaries

These Terms are for the sole benefit of the parties and their respective permitted successors and assigns. Nothing herein creates any right or benefit in any third party.

19.8 Headings

Section headings are for convenience of reference only and do not affect the interpretation or construction of these Terms.

For questions, disputes, or legal notices regarding these Terms:

Native Chaos Holdings LLC d/b/a myTCRPlus
1887 Mesa Vista Dr
Henderson, NV 89014
Email: info@mytcrplus.com
Phone: 760-269-8277
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM Pacific Time

Legal Notices: Send formal legal notices via certified mail to the address above, Attention: Legal Department, with a copy to info@mytcrplus.com. Email-only legal notices are accepted for operational disputes but formal litigation or arbitration notices require certified mail.

By purchasing or using myTCRPlus services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, the Privacy Policy, and the Refund and Return Policy in their entirety.

You specifically confirm that you understand and accept:

• myTCRPlus provides compliance infrastructure tools, not legal advice or regulatory representation
• Compliance responsibility — including consent management, opt-out honoring, and record-keeping — remains solely with you
• No guarantee of carrier approval, TCR registration success, trust scores, or message deliverability
• All sales are final per the Refund and Return Policy; setup fees are non-refundable after microsite deployment begins
• The minimum Contract Term is one (1) year with automatic annual renewal
• Disputes are subject to binding individual arbitration in Las Vegas, Nevada
• You waive the right to class action proceedings or class-wide arbitration
• myTCRPlus' total liability is capped at twelve (12) months of fees paid