Spam or Phishing Risk Detected

CRITICAL REJECTION

Rejection Rate

High

Avg Fix Time

60%

Success Rate

Why This Rejection Happens

This code ("Opt-out Workflow Error" in some systems, or "Spam/Phishing Risk") indicates your campaign samples or website look like a scam. The carrier algorithms or human reviewers flagged your content as deceptive, likely due to public URL shorteners, "urgent" language, or requests for sensitive data.

Common Triggers:

Using `bit.ly` or `tinyurl.com` links (Strictly prohibited).
Messages like "Your account is locked. Click here." (Phishing pattern).
Requests for passwords or social security numbers.
Website domain was registered < 30 days ago (New domain risk).

Root Cause Analysis

Regulatory Framework: Carrier Phishing & Spam Protection Policies; CTIA Principles.

Primary Triggers

Link Obfuscation: Using public shorteners hides the destination, which is a classic phishing tactic. Carriers block these at the network level.
High-Pressure Tactics: Messages that create false urgency ("Act NOW or lose your account") are flagged as potential fraud.

Step-by-Step Remediation

Replace Public Shorteners

Change all `bit.ly` links in your sample messages to full `https://brand.com/page` links. If you need shortening, use a branded short domain owned by you.

De-Risk Language

Rewrite samples to sound informational, not alarming. Remove "Urgent," "Final Notice," or requests for personal info.

Safe Sample: "Hi Jane, your appointment with Dr. Smith is confirmed for tomorrow at 2PM. Reply STOP to cancel."

Pre-Resubmission Checklist

I have removed all `bit.ly`, `tinyurl`, or `goo.gl` links.
My samples do not ask for passwords or SSNs.

Fix It Faster

Scan your content for spam triggers.

Content Scanner →

Identify risky words and links.

Related Rejections

Code 6013 Public URL Shortener Detected Code 30892 URL Shortener Prohibited (Duplicate)

Look Like a Brand, Not a Bot

Using branded links and professional language is key to passing 10DLC vetting.

Contact Support Back to Decoder

Legal Disclaimer: Code 30884 protects consumers from fraud. Ensure your messaging practices align with anti-phishing guidelines.