FINANCIAL SERVICES SMS COMPLIANCE

// Course Guide

Who this course is for

• Compliance officers at banks, credit unions and lenders
• Digital banking and marketing teams
• Collections and servicing managers
• Fintech product teams building SMS features

Why texting compliance is different for banks, credit unions, lenders and fintechs

Financial services texting sits under several overlapping regimes: the TCPA, carrier restrictions on high-risk financial content, the Direct Lending attribute in 10DLC registration, Regulation F for collections, and recordkeeping obligations under banking regulation. Account alerts and fraud notices are generally welcome, but loan promotions, debt-related content and third-party offers draw carrier scrutiny. Number reassignment is a particular risk because accounts outlive phone numbers.

What each module covers

1. TCPA Foundations for Financial Services. The TCPA as it applies to banks, credit unions, lenders and fintechs: consent tiers, autodialer rules after Facebook v. Duguid, Do Not Call obligations, statutory damages and recent case law.
2. TCR Registration. 10DLC registration for banks, credit unions, lenders and fintechs: brand and campaign structure, use case selection, vetting, and keeping registrations accurate as the business changes.
3. Account Consent Management. How to capture, scope and document consent for banks, credit unions, lenders and fintechs: express versus express written consent, disclosure language, recordkeeping and consent that survives a challenge.
4. Message Classification. For banks, credit unions, lenders and fintechs: classifying messages as informational, transactional, conversational or marketing, and why the classification decides which consent and which campaign apply.
5. Contamination Prevention. For banks, credit unions, lenders and fintechs: preventing contamination: keeping marketing content out of informational and transactional messages so consent and registrations stay valid.
6. Opt-Out Management. For banks, credit unions, lenders and fintechs: processing STOP and other opt-outs across every system, honoring revocation by any reasonable means, and keeping internal and national DNC lists synchronized.
7. Marketing Compliance. For banks, credit unions, lenders and fintechs: running compliant promotional programs: express written consent, CTA disclosures, frequency, quiet hours and state laws stricter than the federal rules.
8. Debt Collection Compliance. Applied guidance on debt Collection Compliance for banks, credit unions, lenders and fintechs, with templates, checklists and case studies drawn from real programs.
9. Number Reassignment Risk. Applied guidance on number Reassignment Risk for banks, credit unions, lenders and fintechs, with templates, checklists and case studies drawn from real programs.
10. Lead List Risk Management. For banks, credit unions, lenders and fintechs: assessing purchased, rented and sourced data: why lead-generation consent often fails, vendor diligence, list hygiene and the Reassigned Numbers Database.
11. Regulatory Recordkeeping. For banks, credit unions, lenders and fintechs: building the evidence trail: consent logs, message archives, monitoring dashboards and the records regulators, carriers and plaintiffs request.
12. Litigation Defense Strategies. For banks, credit unions, lenders and fintechs: responding to complaints, demand letters, class actions and regulator inquiries: preserving evidence, common defenses and settlement considerations.
13. Final Certification Exam. A proctored final assessment covering every module, with scenario questions drawn from real banks, credit unions, lenders and fintechs situations. Passing earns the course certificate.

The problem this course prevents

A lender keeps texting payment reminders to a number the borrower gave up two years earlier. The new owner never consented and files a TCPA claim. The course covers using the Reassigned Numbers Database, consent refresh processes and the records that support a defense.

Course FAQ

Does this course cover Regulation F text messaging rules?

Yes. The debt collection module covers Regulation F requirements for texts, including opt-out handling and time and frequency limits, alongside carrier policies.

What content do carriers restrict for financial brands?

High-risk lending, debt relief, credit repair and investment promotions are restricted or prohibited. The course explains how to classify and register permitted financial messaging.

Is the course self-paced?

Yes. Financial Services SMS Compliance runs about 20 hours across 13 modules, including the final exam, and you can work through it at your own pace with lifetime access to updates.

Is this course legal advice?

No. It teaches the rules, carrier requirements and operational controls that apply to banks, credit unions, lenders and fintechs, but it is not a substitute for advice from qualified counsel on your specific program.