AUTOMOTIVE DEALERSHIP TCR, A2P 10DLC & TCPA COMPLIANCE CERTIFICATION

// Course Guide

Who this course is for

• Dealership compliance officers seeking a formal certification
• Dealer group IT and CRM administrators who manage 10DLC registrations
• Marketing managers approving SMS campaigns across rooftops
• Automotive software vendors that register campaigns for dealer clients

Why texting compliance is different for dealer groups

This certification focuses on the registration side of dealer texting: getting each rooftop's brand and campaigns approved in The Campaign Registry, structuring campaigns so sales, service and F&I traffic are classified correctly, and keeping registrations accurate as rooftops are bought, sold and rebranded. Dealer groups frequently hit rejections because the legal entity on the EIN differs from the store name customers see, because one campaign is used for every department, or because a vendor registered the dealership under its own brand.

What each module covers

1. Introduction: Why Compliance Matters. Sets out why messaging compliance matters for dealer groups: the enforcement landscape, carrier blocking, litigation trends and the cost of getting it wrong.
2. TCR Brand Registration. For dealer groups: registering the brand in The Campaign Registry: legal name and EIN matching, entity types, vetting scores and how brand data affects throughput.
3. TCR Campaign Registration. For dealer groups: building campaigns that pass vetting: use case selection, descriptions, sample messages, opt-in workflows and attributes, with common rejection codes explained.
4. TCPA Consent Requirements. How to capture, scope and document consent for dealer groups: express versus express written consent, disclosure language, recordkeeping and consent that survives a challenge.
5. Opt-Out Processing. For dealer groups: processing STOP and other opt-outs across every system, honoring revocation by any reasonable means, and keeping internal and national DNC lists synchronized.
6. Message Content Compliance. Applied guidance on message Content Compliance for dealer groups, with templates, checklists and case studies drawn from real programs.
7. Message Classification. For dealer groups: classifying messages as informational, transactional, conversational or marketing, and why the classification decides which consent and which campaign apply.
8. Vendor Management. For dealer groups: managing vendors and platforms that send or store data on your behalf: due diligence, contracts, audit rights, suppression syncing and liability allocation.
9. Monitoring & Auditing. For dealer groups: building the evidence trail: consent logs, message archives, monitoring dashboards and the records regulators, carriers and plaintiffs request.
10. Building Your Compliance Program. Designing a compliance program for dealer groups: policies, roles, training, controls and the review cycle that keeps messaging compliant as it grows.
11. Multi-Location & Dealer Group Management. For dealer groups: running compliance across multiple locations, brands or teams: centralized controls, shared suppression, registration structures and local accountability.
12. Future of Automotive Messaging Compliance. Advanced topics and emerging rules affecting dealer groups, including recent FCC orders, carrier policy changes and where enforcement is heading.
13. Automotive Certification Exam. A proctored final assessment covering every module, with scenario questions drawn from real dealer groups situations. Passing earns the course certificate.

The problem this course prevents

A dealer group acquires two stores and keeps texting from their numbers under the previous owner's brand registration. Messages begin failing at T-Mobile and a vendor's shared campaign is suspended. The certification covers how to re-register acquired rooftops under the correct legal entity and campaign structure without interrupting customer communication.

Course FAQ

How is this different from the 20-hour Automotive Dealership course?

This certification concentrates on TCR brand and campaign registration, message classification and multi-location registration management. The 20-hour course goes deeper into operations: BDC risk, service lane messaging, DMS audits and litigation defense.

Does it cover dealer groups with multiple EINs?

Yes. The multi-location and dealer group module covers when each rooftop needs its own brand, how to share campaigns correctly, and how to keep registrations aligned after acquisitions.

Is the course self-paced?

Yes. Automotive Dealership Tcr, A2P 10DLC & TCPA Compliance Certification runs about 14h 15m across 13 modules, including the final exam, and you can work through it at your own pace with lifetime access to updates.

Is this course legal advice?

No. It teaches the rules, carrier requirements and operational controls that apply to dealer groups, but it is not a substitute for advice from qualified counsel on your specific program.