TCPA COMPLIANCE CERTIFICATION

// Course Guide

Who this course is for

• Compliance officers and in-house counsel
• Contact center and outbound marketing leaders
• Risk managers responsible for vendor oversight
• Consultants advising clients on TCPA exposure

Why texting compliance is different for businesses that call and text consumers

The TCPA remains one of the most litigated consumer statutes in the US, with statutory damages of $500 to $1,500 per call or text. This certification covers the law across voice and text: consent standards, the Do Not Call Registry and internal DNC lists, autodialer and artificial voice rules after Facebook v. Duguid, reassigned numbers, vendor liability and how to build and audit a compliance program. It is channel-agnostic, so it pairs well with the TCR Fundamentals course for teams that also need 10DLC registration knowledge.

What each module covers

1. TCPA Fundamentals. The TCPA as it applies to businesses that call and text consumers: consent tiers, autodialer rules after Facebook v. Duguid, Do Not Call obligations, statutory damages and recent case law.
2. Consent Requirements. How to capture, scope and document consent for businesses that call and text consumers: express versus express written consent, disclosure language, recordkeeping and consent that survives a challenge.
3. DNC and Opt-Out. For businesses that call and text consumers: processing STOP and other opt-outs across every system, honoring revocation by any reasonable means, and keeping internal and national DNC lists synchronized.
4. Calling Technology. For businesses that call and text consumers: the technology layer: dialers, messaging platforms, APIs and integrations, and how system design affects consent, suppression and liability.
5. Vendor Management. For businesses that call and text consumers: managing vendors and platforms that send or store data on your behalf: due diligence, contracts, audit rights, suppression syncing and liability allocation.
6. Compliance Program. Designing a compliance program for businesses that call and text consumers: policies, roles, training, controls and the review cycle that keeps messaging compliant as it grows.
7. Monitoring and Auditing. For businesses that call and text consumers: building the evidence trail: consent logs, message archives, monitoring dashboards and the records regulators, carriers and plaintiffs request.
8. Future Trends. Advanced topics and emerging rules affecting businesses that call and text consumers, including recent FCC orders, carrier policy changes and where enforcement is heading.
9. Advanced Vendor Management. Applied guidance on advanced Vendor Management for businesses that call and text consumers, with templates, checklists and case studies drawn from real programs.
10. Program Architecture. Applied guidance on program Architecture for businesses that call and text consumers, with templates, checklists and case studies drawn from real programs.
11. Emerging Trends. Applied guidance on emerging Trends for businesses that call and text consumers, with templates, checklists and case studies drawn from real programs.
12. Certification Exam. A proctored final assessment covering every module, with scenario questions drawn from real businesses that call and text consumers situations. Passing earns the course certificate.

The problem this course prevents

A company's outbound vendor dials numbers on the internal do-not-call list because the list is refreshed weekly rather than in real time. The certification covers DNC processing timelines, vendor management and monitoring that catches the gap.

Course FAQ

Does this certification cover voice calls as well as texts?

Yes. It covers the TCPA across calls and texts, including DNC rules, consent and calling technology.

Do I also need TCR Fundamentals?

If you register or manage 10DLC texting campaigns, yes. This certification covers the law; TCR Fundamentals covers carrier registration and vetting.

Is the course self-paced?

Yes. TCPA Compliance Certification runs about 17 hours across 12 modules, including the final exam, and you can work through it at your own pace with lifetime access to updates.

Is this course legal advice?

No. It teaches the rules, carrier requirements and operational controls that apply to businesses that call and text consumers, but it is not a substitute for advice from qualified counsel on your specific program.