STAFFING AGENCY SMS COMPLIANCE

// Course Guide

Who this course is for

• Recruiters and branch managers texting candidates
• Staffing operations leaders
• Compliance staff at multi-branch agencies
• ATS administrators configuring messaging

Why texting compliance is different for staffing and recruiting agencies

Staffing agencies text candidates about open shifts, assignments, schedules and pay, and text employers about orders and timesheets. Candidates who applied for one job often get blasted with unrelated openings, resumes sourced from job boards come without SMS consent, and seasonal hiring surges push volume well beyond what campaigns were registered for. Carriers also scrutinize staffing traffic because job-offer scams are common.

What each module covers

1. TCPA Foundations for Staffing. The TCPA as it applies to staffing and recruiting agencies: consent tiers, autodialer rules after Facebook v. Duguid, Do Not Call obligations, statutory damages and recent case law.
2. TCR Registration. 10DLC registration for staffing and recruiting agencies: brand and campaign structure, use case selection, vetting, and keeping registrations accurate as the business changes.
3. Candidate Consent Requirements. How to capture, scope and document consent for staffing and recruiting agencies: express versus express written consent, disclosure language, recordkeeping and consent that survives a challenge.
4. Employer Compliance Requirements. Applied guidance on employer Compliance Requirements for staffing and recruiting agencies, with templates, checklists and case studies drawn from real programs.
5. Campaign Classification. For staffing and recruiting agencies: classifying messages as informational, transactional, conversational or marketing, and why the classification decides which consent and which campaign apply.
6. Opt-Out Management. For staffing and recruiting agencies: processing STOP and other opt-outs across every system, honoring revocation by any reasonable means, and keeping internal and national DNC lists synchronized.
7. Assignment Messaging Compliance. Applied guidance on assignment Messaging Compliance for staffing and recruiting agencies, with templates, checklists and case studies drawn from real programs.
8. Lead List Risk Management. For staffing and recruiting agencies: assessing purchased, rented and sourced data: why lead-generation consent often fails, vendor diligence, list hygiene and the Reassigned Numbers Database.
9. Multi-Branch Operations. For staffing and recruiting agencies: running compliance across multiple locations, brands or teams: centralized controls, shared suppression, registration structures and local accountability.
10. Seasonal Workforce Compliance. For staffing and recruiting agencies: running compliant promotional programs: express written consent, CTA disclosures, frequency, quiet hours and state laws stricter than the federal rules.
11. Consent Audit & Documentation. For staffing and recruiting agencies: building the evidence trail: consent logs, message archives, monitoring dashboards and the records regulators, carriers and plaintiffs request.
12. Litigation Defense Strategies. For staffing and recruiting agencies: responding to complaints, demand letters, class actions and regulator inquiries: preserving evidence, common defenses and settlement considerations.
13. Final Certification Exam. A proctored final assessment covering every module, with scenario questions drawn from real staffing and recruiting agencies situations. Passing earns the course certificate.

The problem this course prevents

An agency imports thousands of resumes from a job board and texts warehouse shift offers to all of them during peak season. Many never applied to the agency. The course covers candidate consent, lead list risk and seasonal compliance planning.

Course FAQ

Can we text candidates who applied through a job board?

Only if consent covers texts from your agency. Applying to a posting on a third-party board does not automatically authorize marketing texts. The candidate consent module covers compliant capture.

Are shift offers marketing or informational?

It depends on the relationship and content. The campaign classification module explains how to classify assignment messages.

Is the course self-paced?

Yes. Staffing Agency SMS Compliance runs about 20 hours across 13 modules, including the final exam, and you can work through it at your own pace with lifetime access to updates.

Is this course legal advice?

No. It teaches the rules, carrier requirements and operational controls that apply to staffing and recruiting agencies, but it is not a substitute for advice from qualified counsel on your specific program.