TCR MSP REVENUE PROGRAM

// Course Guide

Who this course is for

• MSPs and IT providers adding messaging compliance services
• UCaaS and VoIP resellers whose clients text
• Agencies building compliance retainers
• Channel managers at CPaaS providers

Why texting compliance is different for managed service providers and resellers

Small businesses increasingly need help with 10DLC registration, consent and ongoing compliance, and MSPs are well placed to provide it. This program covers the technical side (TCR architecture, sub-account structures, monitoring and remediation) and the business side (pricing models, SLAs, sales positioning, client training and contracts), so providers can offer compliance as a recurring service rather than a one-time setup.

What each module covers

1. TCR Architecture for MSPs. 10DLC registration for managed service providers and resellers: brand and campaign structure, use case selection, vetting, and keeping registrations accurate as the business changes.
2. Client Onboarding & Setup. For managed service providers and resellers: the commercial side of compliance services: pricing, contracts, service levels and client education.
3. Revenue Models & Pricing. For managed service providers and resellers: running compliance across multiple locations, brands or teams: centralized controls, shared suppression, registration structures and local accountability.
4. Campaign Monitoring & Oversight. For managed service providers and resellers: building the evidence trail: consent logs, message archives, monitoring dashboards and the records regulators, carriers and plaintiffs request.
5. Violation Remediation. Applied guidance on violation Remediation for managed service providers and resellers, with templates, checklists and case studies drawn from real programs.
6. Sub-Account Architecture. Designing a compliance program for managed service providers and resellers: policies, roles, training, controls and the review cycle that keeps messaging compliant as it grows.
7. Sales Playbook & Positioning. Applied guidance on sales Playbook & Positioning for managed service providers and resellers, with templates, checklists and case studies drawn from real programs.
8. SLA Design & Management. Applied guidance on sLA Design & Management for managed service providers and resellers, with templates, checklists and case studies drawn from real programs.
9. Client Training Programs. Applied guidance on client Training Programs for managed service providers and resellers, with templates, checklists and case studies drawn from real programs.
10. Reporting & Dashboard Design. Applied guidance on reporting & Dashboard Design for managed service providers and resellers, with templates, checklists and case studies drawn from real programs.
11. Legal Agreements & Contracts. Applied guidance on legal Agreements & Contracts for managed service providers and resellers, with templates, checklists and case studies drawn from real programs.
12. Scaling MSP Operations. Applied guidance on scaling MSP Operations for managed service providers and resellers, with templates, checklists and case studies drawn from real programs.
13. Final Certification Exam. A proctored final assessment covering every module, with scenario questions drawn from real managed service providers and resellers situations. Passing earns the course certificate.

The problem this course prevents

An MSP registers dozens of clients under its own brand to save time. When one client's campaign is flagged, every client's messaging is disrupted and the MSP absorbs the support cost. The program covers sub-account architecture, client-level registration and contracts that allocate responsibility.

Course FAQ

Do we need to register each client separately?

Yes. Each client is a separate brand of record. The sub-account architecture module covers structures that scale.

Does the program cover pricing compliance services?

Yes. The revenue models and pricing module covers setup fees, monthly retainers and remediation pricing.

Is the course self-paced?

Yes. TCR MSP Revenue Program runs about 20 hours across 13 modules, including the final exam, and you can work through it at your own pace with lifetime access to updates.

Is this course legal advice?

No. It teaches the rules, carrier requirements and operational controls that apply to managed service providers and resellers, but it is not a substitute for advice from qualified counsel on your specific program.