Why This Rejection Happens
The vetting agent visited the URL you provided as proof of consent but could not find any web form that collects phone numbers. Unlike "Missing URL" (Code 2120) where the link is absent, here the link works but the content is missing.
Common Triggers: Linking to a homepage instead of a "Contact Us" page, a form that is hidden behind a button click without instructions, or a broken widget.
Root Cause Analysis
Primary Triggers
- Wrong Page: You submitted `brand.com` but the form is actually at `brand.com/subscribe`. Vetting agents generally do not click around to find it.
- Hidden by Default: The form is inside a popup or modal that only appears after a delay or button click, and you didn't explain how to trigger it.
- Email Only: The form on the page only collects Email Address, not Phone Number. You cannot approve SMS consent without a phone field.
Required Elements
| Element | Requirement | Rationale |
|---|---|---|
| Phone Input | Visible Field | Must clearly collect a mobile number. |
| Visibility | Immediate or Instructed | If hidden (popup), provide instructions on how to view it. |
| Functionality | Live and Working | The form must render correctly on both desktop and mobile. |
Step-by-Step Remediation
Check the Submitted URL
Open the exact link you provided. Is the form visible immediately? If not, you need to change the URL to the specific page where the form lives.
✓ Direct Link
https://brand.com/newsletter-signup
✗ General Link
https://brand.com (if form is in footer or separate page)
Document Hidden Forms
If the form is in a popup or footer, you must write instructions in the "Call-to-Action" description field.
"Please scroll to the footer to see the opt-in form" or "Click the 'Subscribe' button in the top right to open the form."
Verify Phone Field Exists
Ensure the form actually asks for a phone number. If it's an email-only newsletter form, you cannot use it for SMS verification.
Carrier-Specific Requirements
T-Mobile
- Will not "hunt" for your form. If it's not immediately obvious upon page load, it is marked as missing.
AT&T
- Requires the form to be functional. If the form fails to load due to a JavaScript error on your site, it counts as "missing."
MyTCRPlus Tools That Can Help
Consent Form Builder
Create a standalone, compliant opt-in page if your main website is too complex or hard to update.
Screenshot Hosting Service
If your form is dynamic/hidden, taking a screenshot and hosting it is often safer than relying on the live URL.
Pre-Resubmission Checklist
- The URL points directly to the page with the form.
- The form has a visible "Phone Number" input field.
- I have added navigation instructions if the form is in a popup/footer.
- The form renders correctly without ad-blockers interfering.
- I verified the URL is public (no login required).
Common Mistakes to Avoid
❌ "Contact Us" vs. "Opt-in"
A "Contact Us" form is often rejected if it doesn't have the specific legal checkboxes for SMS. A generic contact form is not an automatic SMS opt-in.
❌ Popups that Close
If your opt-in is a popup that disappears after 5 seconds or if the user clicks away, the auditor might miss it entirely.
Expected Timeline
Related Rejection Codes
This guidance provides general information about 10DLC compliance requirements. To verify consent, carriers must be able to see the mechanism used to collect it. Providing clear, direct access to your opt-in form is the responsibility of the campaign registrant. MyTCRPlus does not provide legal advisory services or regulatory representation.