TCR Vetting Systems Operational
TCR Error Database

Verbal Script Missing STOP Instructions

Learn how to fix TCR Error Code 2131. Our guide helps you update your verbal scripts with mandatory STOP instructions to ensure 10-DLC compliance and campaign approval.

Why This Rejection Happens

This is a specific variation of the missing opt-out rejection. Your uploaded verbal script lacks the explicit instruction telling the user they can revoke consent by texting "STOP".

Root Cause Analysis

The Fix

Update your script to include the opt-out mechanism.

✓ Correct Script

"...You can unsubscribe at any time by texting STOP. Do you agree..."

✗ Non-Compliant

"...Let us know if you want to stop receiving texts." (Must specify "STOP" keyword).

Fix Your Scripts

Ensure your verbal scripts are fully compliant.

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