TCR Code 2127
Verbal Script Missing STOP Instructions
Consent Flow Error
Rejection Rate
10%
Avg Fix Time
15 Min
Success Rate
100%
Why This Rejection Happens
Your verbal consent script (read by staff) did not inform the customer that they can opt-out at any time by texting "STOP".
Root Cause Analysis
Mandatory Disclosure: Even in a face-to-face or phone conversation, the "right to opt-out" must be communicated verbally. The agent must say the word "STOP".
The Fix
Add the "STOP to cancel" phrase to your script.
✓ Correct Script
"...Msg frequency varies. You can reply STOP to cancel at any time. Do I have your permission..."
✗ Non-Compliant
"...You can opt-out whenever you want." (How?)