Why This Rejection Happens
Your verbal consent script (read by staff) did not inform the customer that they can opt-out at any time by texting "STOP".
Root Cause Analysis
The Fix
Add the "STOP to cancel" phrase to your script.
✓ Correct Script
"...Msg frequency varies. You can reply STOP to cancel at any time. Do I have your permission..."
✗ Non-Compliant
"...You can opt-out whenever you want." (How?)
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