Why This Rejection Happens
The disclosure text on your web form (or paper form) does not inform the user that they can text "HELP" for assistance.
Root Cause Analysis
The Fix
Update your form disclosure to include the help keyword.
✓ Correct Disclosure
"...Msg & data rates may apply. Reply HELP for help and STOP to cancel."
✗ Non-Compliant
"...Contact us if you have questions." (Not specific enough)
Validate Your Form
Check for missing help instructions automatically.
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