Why This Rejection Happens
You indicated that your campaign uses verbal consent (opt-in by phone or in-person), but the file you uploaded as proof is either missing, corrupted, or does not contain the required script. The vetting agent cannot verify what your staff says to customers.
Common Triggers: Uploading the wrong file (e.g., Privacy Policy instead of Script), uploading a blank PDF, or forgetting to attach the file entirely.
Root Cause Analysis
Primary Triggers
- Incorrect File: You accidentally uploaded the company logo or a generic flyer instead of the "Verbal Consent Script" document.
- Format Error: The uploaded file is in an unsupported format (e.g., .doc instead of .pdf) or is password-protected, preventing the agent from opening it.
- Empty Field: You selected "Verbal" as the method but left the "Opt-in Image URL" field blank, assuming the text description was enough. Some carriers require a visual document.
Required Elements
| Document Type | Content | Format |
|---|---|---|
| Script PDF | Full conversation flow | PDF (preferred), JPG, PNG |
| POS Screen | Screenshot of agent prompt | JPG, PNG |
| Training Doc | Page from employee manual |
Step-by-Step Remediation
Locate the Correct Document
Find the document that your staff reads from. It should explicitly contain the consent question ("Do you agree..."), fee disclosure, and brand name.
Verify Readability
Open the file yourself. Is the text clear? Does it contain all mandatory 10DLC disclosures (Code 2105)?
✓ Acceptable
[Clear PDF of script]
✗ Unacceptable
[Blurry photo of a desk]
Host and Link
Upload the verified document to a public cloud host (AWS S3, Google Drive public link) and paste the URL into the "Opt-in Image URL" field.
Carrier-Specific Requirements
T-Mobile
- Requires a "visual artifact." Even if the consent is verbal, you must show the document that guides the verbal interaction (e.g., training manual page).
AT&T
- Will reject "broken links." Ensure the URL you provide is publicly accessible and does not require a login.
MyTCRPlus Tools That Can Help
Audit Documentation Generator
Create a professional "Verbal Script Card" PDF that contains all required legal language.
Screenshot Hosting Service
Upload your script file here to get a compliant, permanent URL for your submission.
Pre-Resubmission Checklist
- The file is a PDF, JPG, or PNG.
- The text is legible.
- The script includes all mandatory disclosures (Brand, Fees, Help, Stop).
- The link provided works without a password.
- I have double-checked that I didn't upload the Privacy Policy by mistake.
Common Mistakes to Avoid
❌ Uploading a Word Doc (.docx)
Some carrier systems struggle with Word documents. Always convert your script to PDF or an image format to ensure the reviewer can see it.
❌ "See Description"
If the field asks for an "Image URL," do not write "See text description." You must provide a file link.
Expected Timeline
Related Rejection Codes
This guidance provides general information about 10DLC compliance requirements. Documentation is key to proving compliance. Organizations must ensure that the artifacts they upload accurately represent their actual business practices. MyTCRPlus does not provide legal advisory services or regulatory representation.