What is TCR and why do I need it?

The Campaign Registry (TCR) is the industry-standard platform for registering business messaging campaigns in the US. Carriers require TCR registration to prevent message filtering, ensure deliverability, and comply with TCPA regulations. Without proper registration, your messages may be blocked or heavily filtered.

How does myTCRPlus help with carrier approval?

We create compliance microsites with all required documentation carriers expect during TCR review—privacy policies, consent language, sample messages, and opt-out procedures. Our templates follow carrier-specific guidelines to reduce rejection rates and accelerate approval timelines.

What's included in every microsite?

Every microsite includes privacy policy, terms of service, opt-in/opt-out procedures, message frequency disclosures, sample message examples, contact information, and SSL hosting. Content is customized to your brand and messaging use cases.

How long does microsite setup take?

Basic plan: 5 business days. Standard plan: 2-3 business days with priority service. Plus plan: 2-3 business days with dedicated account management. Timeline starts after we receive your branding materials and content requirements.

Do I need technical knowledge to use myTCRPlus?

No. We handle all technical aspects—hosting, SSL certificates, security updates, and content management. You provide branding and messaging details; we build and maintain the compliant microsite infrastructure.

What's the difference between Basic, Standard, and Plus plans?

Basic includes essential compliance elements with subdomain hosting. Standard adds custom domain mapping, priority support, and analytics. Plus provides white-label design, multilingual support, audit reports, and dedicated account management.

Can I upgrade or downgrade my plan later?

Yes. Upgrades are processed within 2 business days. You'll pay the difference in setup fees and the new monthly rate going forward. Downgrades require 30-day notice and may involve content migration.

What does the setup fee cover?

Complete microsite development, content review, brand customization, SSL configuration, testing, and go-live deployment. Setup also includes initial compliance review and carrier-readiness assessment.

Can I use my own domain name?

Standard and Plus plans include custom domain or subdomain mapping (yourbrand.com or sms.yourbrand.com). Basic plan uses a branded subdomain on myTCRPlus.com. All plans include free SSL certificates.

What are add-on services and how do they work?

Add-ons are monthly subscriptions that enhance your base plan. Regulatory Alert Service provides policy change notifications. Advanced Analytics adds detailed visitor tracking. Multi-Campaign Management supports multiple messaging programs under one account.

What consent language is required for SMS?

Consent must include your business name, message types, opt-out instructions (Reply STOP), help instructions (Reply HELP), frequency disclosures, and message and data rates may apply language. We provide carrier-approved templates for all consent mechanisms.

What must be in my privacy policy?

Privacy policies must state what personal information is collected, how it's used, and explicitly confirm that SMS consent and phone numbers are NOT shared with third parties for marketing. Policies must be easily accessible and prominently linked.

How many sample messages do I need?

Minimum three unique samples that reflect actual business communications. Messages must include your business name and at least one must contain opt-out language. Content must match your declared use case (conversational, marketing, notifications, etc.).

Are there industry-specific compliance requirements?

Yes. Healthcare requires HIPAA considerations. Financial services need additional disclosures. Age-restricted businesses (alcohol, firearms) require robust age-gating. We provide industry-tailored templates addressing sector-specific compliance needs.

How often do compliance requirements change?

TCR and carrier policies evolve quarterly. CTIA guidelines update annually. State regulations vary by jurisdiction. Our Plus plan includes automatic updates; Basic and Standard clients receive change notifications and update recommendations.

Is my microsite secure?

Yes. All sites use SSL encryption, secure hosting infrastructure, and regular security updates. Plus plan includes enhanced features like IP restrictions, role-based access controls, and extended backup retention for additional protection.

What's your uptime guarantee?

We maintain 99.9% uptime with 24/7 monitoring. Automatic failover systems and real-time alerts ensure immediate response to any issues. All plans include daily backups and rapid restoration capabilities.

How are SSL certificates handled?

SSL certificates are automatically provisioned, renewed, and managed at no additional cost. All microsites use HTTPS by default. Certificate renewals happen seamlessly without service interruption or manual intervention required.

Can I make changes to my microsite after launch?

Yes. Basic plan includes one review cycle and basic support for edits. Standard and Plus plans offer more extensive revision capabilities. All changes maintain compliance standards and carrier-friendly formatting.

What backup and recovery options are available?

Daily automated backups with 30-day retention (90 days for Plus plan). Point-in-time recovery available within 4 hours. Version history tracking allows restoration to any previous content state. Backups include all content, configurations, and customizations.

Will carriers approve my microsite?

Yes. Our microsites are designed to meet carrier checklists and TCPA/CTIA requirements. We maintain high approval rates by following carrier-specific guidelines and best practices developed through hundreds of successful registrations.

How do I submit my microsite to carriers?

Include your microsite URL in your TCR campaign registration. Carriers review the site during their approval process. We provide submission guidance and ensure your microsite contains all required elements carriers expect to see.

What happens if my campaign gets rejected?

We analyze rejection reasons and update your microsite accordingly. Most rejections involve missing disclosures or formatting issues we can quickly resolve. Standard and Plus plans include rejection support and resubmission assistance.

How long does carrier approval take?

Carrier review typically takes 2-7 business days for standard campaigns. Complex use cases or industry-specific programs may require 10-15 days. Having a compliant microsite ready accelerates the overall approval timeline.

Do you help with resubmissions after rejection?

Yes. We review rejection feedback, identify required changes, and update your microsite for resubmission. Standard and Plus plans include dedicated resubmission support. We track approval outcomes to continuously improve our templates.

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