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Comprehensive TCR rejection remediation powered by MyTCRPlus.com
Need help with a specific rejection? Contact our compliance team
MyTCRPlus provides the tools, templates and carrier-validated checklists to resolve this issue and pass TCR review. Explore related guides and run the free diagnostic to pre-flight your submission.
Frequently Asked Questions
What does a TCR rejection code indicate and how do I find the specific issue?
TCR rejection codes identify the specific compliance failure that caused your brand or campaign registration to be denied. Each code maps to a defined violation category — documentation gaps, content policy violations, consent infrastructure deficiencies, or use case mismatches. MyTCRPlus’s TCR Rejection Code Fix Directory maps all 179 active rejection codes to step-by-step remediation procedures.
What are the most common reasons for 10DLC campaign rejection?
The most frequent rejection categories are: non-compliant opt-in consent language on the brand website (absent STOP instruction, missing frequency disclosure), sample message content containing prohibited phrases, mismatched use case selection relative to actual message content, domain mismatch between the brand registration and the website URL, and failure to provide carrier-specific addenda required by T-Mobile or AT&T.
How long does it take to resolve a TCR campaign rejection and resubmit?
Resolution time depends on the rejection category. Content and consent language corrections can be made within 24–48 hours and resubmitted immediately. Documentation deficiencies requiring DUNS verification or business record updates take 1–5 business days. Carrier-level escalations for appeal processes take 7–21 business days. MyTCRPlus provides expected resolution timelines per rejection code.
Can I resubmit a rejected TCR campaign immediately after making corrections?
For most rejection codes, yes — corrections can be resubmitted without a waiting period once the underlying issue is resolved. However, some violation categories trigger a mandatory review hold of 3–10 business days. Carriers may also impose a temporary throughput restriction on brands with multiple consecutive rejections. MyTCRPlus’s resubmission guide identifies which codes require hold periods.
Does a TCR campaign rejection affect my existing approved campaigns?
A new campaign rejection typically does not affect approved campaigns operating under the same brand, unless the rejection reveals a brand-level violation — such as fraudulent business information or SHAFT content. Brand-level violations can trigger suspension of all associated campaigns and cross-carrier blocklisting. Monitoring brand compliance continuously is the most effective protection against cascading suspension.
Main guide: TCR error codes: how to diagnose and fix every rejection code
Main guide: TCR campaign rejection: 10DLC rejection reasons and fixes