Contact Info Contains Spaces

Why This Rejection Happens

You included a space in a field that requires a strict format, typically the Support Email or Phone Number fields.

Root Cause Analysis

The Fix

Remove all whitespace from email and phone number fields.

Validate Data Formatting

Ensure your data meets registry standards.

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What reviewers check for code 6102

Code 6102 is reported as "Contact Info Contains Spaces". Campaign fields are parsed by automated validators before human review. Required fields left blank, emojis or special characters in fields that only accept plain text, and contact fields with spaces or formatting characters fail validation and return the campaign without review.

Where code 6102 comes from

Code 6102 is a campaign review reason code used to report a specific deficiency found during manual campaign vetting. CSPs surface it in the rejection notice alongside any other codes found in the same review, so check for companion codes before resubmitting. It has a documented fix that usually needs one targeted correction and a resubmission.

Contact field formatting

Rejected:

+1 (555) 214 0193 

Approved:

+15552140193

Fix and verify before resubmitting

1. Fill every required field: description, samples, opt-in workflow, opt-in, opt-out and HELP messages, keywords.
2. Remove emojis and decorative characters from campaign text fields.
3. Enter phone numbers in E.164 or digits-only format without spaces.
4. Enter emails and URLs without leading or trailing spaces.
5. Save, re-open the campaign and check that nothing was truncated before resubmitting.
6. Resubmit with a note that references code 6102 (Contact Info Contains Spaces) and lists each change made.

Sample resubmission note

Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Fernway Goods:

Fernway Goods corrected the deficiency reported as code 6102 (Contact Info Contains Spaces). Changes made: fill every required field: description, samples, opt-in workflow, opt-in, opt-out and HELP messages, keywords; remove emojis and decorative characters from campaign text fields; enter phone numbers in E.164 or digits-only format without spaces. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.

Common mistakes that keep code 6102 coming back

• Pasting text from a word processor that adds hidden characters.
• Using emojis in sample messages where the CSP rejects them.
• Leaving optional-looking fields blank that the DCA requires.

Related rejection codes

• Code 6103: Campaign Field Contains Emojis
• Code 3105: Required Fields Missing
• Code 2131: Verbal Script Missing STOP Instructions
• Code 2128: Opt-in Form Missing HELP Instructions
• Code 2127: Verbal Script Missing STOP Instructions
• Code 2126: Opt-in Form Missing STOP Instructions

Frequently asked questions about code 6102

Can sample messages contain emojis?

Many CSPs allow emojis in samples but not in descriptive fields. If code 6102 appears, remove them from all fields and resubmit.

Why does a space in a phone number matter?

Automated validators expect a strict format; extra characters make the field invalid.