Why This Rejection Happens
The file or screenshot you uploaded as proof of consent (e.g., image of a paper form, flyer, or POS screen) does not clearly show the "opt-in" mechanism. The vetting agent cannot find the checkbox, signature line, or consent statement in the provided attachment.
Common Triggers: Uploading a blurry photo, uploading only the top half of a form (hiding the legal text), or uploading a generic marketing flyer instead of the signup sheet.
Root Cause Analysis
Primary Triggers
- Illegible Image: The text in the uploaded screenshot is too small or blurry to read. Carriers must be able to read the legal disclaimer.
- Wrong Document: You uploaded a copy of your logo or a business card instead of the intake form that collects the phone number.
- Cropped Content: The screenshot cuts off the mandatory disclosures (Brand Name, "Msg & Data rates," Frequency).
Required Elements
| Element | Requirement | Why? |
|---|---|---|
| Phone Field | Visible input line | Proves this is where the number is collected. |
| Legal Text | Fully readable | Auditor must verify compliance language. |
| Context | Full form view | Shows the relationship between the phone field and the consent text. |
Step-by-Step Remediation
Review Your Current Upload
Open the file you submitted. Can you read the fine print without squinting? Does it show the phone number field?
✓ Acceptable
✗ Unacceptable
[Blurry photo or just a logo]
Capture a High-Quality Image
Digital: Use a screen capture tool to take a crisp PNG of the entire form area.
Paper: Scan the document or take a well-lit photo. Ensure no text is cut off.
Host and Resubmit
Upload the new image to a public host (AWS S3, Google Drive public link, or your own server) and paste the URL into the "Opt-in Image URL" field.
Carrier-Specific Requirements
T-Mobile
- Does not accept "mockups" that look fake. If submitting a paper form, a photo of the actual printed form is better than the Word doc file.
AT&T
- If the form is multi-page (e.g., iPad kiosk), create a PDF or a long screenshot showing the entire flow from data entry to consent agreement.
MyTCRPlus Tools That Can Help
Screenshot Hosting Service
We provide a secure, fast CDN to host your compliance screenshots for carrier review.
Consent Form Builder
If your paper form is non-compliant, generate a compliant digital version to print out.
Pre-Resubmission Checklist
- The image is high-resolution (text is readable).
- The image shows the phone number input field.
- The image shows the consent checkbox (or signature line).
- The legal disclosure text is fully visible.
- The URL provided links directly to the image file (ends in .png, .jpg, .pdf).
Common Mistakes to Avoid
❌ Google Drive "Request Access"
The most common error is submitting a Google Drive link that is private. The carrier bot cannot request access. Make the link "Anyone with the link can view."
❌ Uploading the Wrong File
Double-check that you didn't accidentally upload the "Privacy Policy" document instead of the "Opt-in Form" image.
Expected Timeline
Related Rejection Codes
This guidance provides general information about 10DLC compliance requirements. Visual proof of consent is a critical anti-fraud measure. Organizations must ensure their documentation clearly demonstrates how consumer permission is obtained. MyTCRPlus does not provide legal advisory services or regulatory representation.