Why This Rejection Happens
Your "HELP" response failed to provide a way for the user to actually get help (e.g., a phone number, email, or support link).
Root Cause Analysis
The Fix
Include at least one valid support method.
✓ Correct Message
"[Brand Name]: For help, email support@brand.com. Msg&data rates apply."
✗ Incorrect Message
"[Brand Name]: Standard message rates apply." (Where is the help?)
Validate Your Messages
Ensure all your auto-responses are compliant.
Comprehensive TCR rejection remediation powered by MyTCRPlus.com