TCR Code 6011
STOP Msg Missing Confirmation Text
Content Error
Rejection Rate
8%
Avg Fix Time
2 Min
Success Rate
100%
Why This Rejection Happens
Your automated response to "STOP" is ambiguous. It must explicitly state that the user has been unsubscribed and that no further messages will be sent.
Root Cause Analysis
Legal Safety: This confirmation protects you from lawsuits. If a user sues for receiving texts after opting out, this message is your proof of compliance.
The Fix
Ensure the phrase "You have been unsubscribed" and "no further messages" (or similar) is present.
✓ Correct Message
"[Brand Name]: You have successfully unsubscribed and will receive no further messages."
✗ Incorrect Message
"[Brand Name]: Goodbye!" (Ambiguous)