TCR Code 6009
HELP Email Mismatch
Verification Error
Rejection Rate
5%
Avg Fix Time
2 Min
Success Rate
100%
Why This Rejection Happens
The email address provided in your HELP message does not match the domain of your registered Brand website (e.g., using @gmail.com or a different company URL).
Root Cause Analysis
Brand Identity Check: If your website is "acme.com", the support email must be "support@acme.com". Using "acme@gmail.com" triggers this flag for being less trustworthy.
The Fix
Update the email address to match your domain.
✓ Correct Message
"Website: acme.com
HELP: For help email support@acme.com."
✗ Incorrect Message
"Website: acme.com
HELP: For help email acme123@yahoo.com."