TCR Vetting Systems Operational
TCR Error Database

Opt-in Msg Missing HELP Info

Best Practice: The first message a user receives must re-iterate their control over the conversation.

Why This Rejection Happens

The automated "Success! You are subscribed" message you provided in the registration does not tell the user how to get help.

Root Cause Analysis

The Fix

Add the phrase "Reply HELP for help" to your Opt-in Confirmation Message.

✓ Correct Message

"Welcome to Brand Updates! Msg frequency varies. Msg&data rates apply. Reply HELP for help, STOP to cancel."

✗ Incorrect Message

"You are now subscribed. Thanks!" (Missing HELP instructions)

Validate Your Messages

Ensure all your auto-responses are compliant.

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