TCR Code 2123
Verbal Script Missing Message Type
Consent Flow Error
Rejection Rate
10%
Avg Fix Time
10 Min
Success Rate
98%
Why This Rejection Happens
Your verbal consent script failed to specify WHAT KIND of messages the user will receive (e.g., "marketing offers," "appointment reminders," "security codes").
Root Cause Analysis
Scope of Consent: Consent is limited to the specific purpose stated. "Can I text you?" is too broad. You must say "Can I text you promotional offers?".
The Fix
Add a descriptive phrase about the content.
✓ Correct Script
"Do you agree to receive account alerts and service notifications from [Brand]?..."
✗ Non-Compliant
"Do you agree to receive messages from [Brand]?" (Messages about what?)