Verbal Script Missing Fee Disclosure

Why This Rejection Happens

Your verbal consent script (read by an agent) did not inform the customer that "Message and Data Rates May Apply." This financial disclosure is mandatory for all consent methods.

Root Cause Analysis

The Fix

Add the standard fee disclosure to your script document.

✓ Correct Script

"...You'll receive about 4 msgs/month. Message and data rates may apply. Do I have your permission..."

✗ Non-Compliant

"...We will send you updates. Is that okay?" (Missing fee warning)

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What reviewers check for code 2107

When a campaign declares verbal consent, the reviewer reads the exact script your staff speak on the phone or at the counter. The script is treated as the call to action, so it has to carry every disclosure a written opt-in form would: the brand name, what the subscriber will receive, how often, that message and data rates may apply, how to get help, how to opt out, and where the privacy policy lives. Reviewers also look for evidence that consent is captured, such as a CRM field, call recording or timestamped log, because a script on its own proves nothing about who agreed.

For code 2107 (Verbal Script Missing Fee Disclosure), the missing piece is the "Msg & data rates may apply" disclosure. Every opt-in point must say "Msg & data rates may apply" (or "Message and data rates may apply"). This phrase is a carrier requirement even when your business charges nothing for the program.

Where code 2107 comes from

Code 2107 is a campaign review reason code used to report a specific deficiency found during manual campaign vetting. CSPs surface it in the rejection notice alongside any other codes found in the same review, so check for companion codes before resubmitting. It is marked High severity: it blocks approval, but it is fully fixable by correcting the submission and resubmitting.

Example: verbal opt-in script for a veterinary clinic

The example below uses a fictional veterinary clinic, Cedar Hollow Animal Hospital, to show the difference between a submission that triggers code 2107 and one that passes.

Rejected:

Agent: "May Cedar Hollow Animal Hospital text you appointment and vaccination reminders at this number? Up to 4 msgs/month. Reply HELP for help. Reply STOP to opt out. Our privacy policy is at cedarhollowvet.com/privacy. Do you agree?"

Approved:

Agent: "May Cedar Hollow Animal Hospital text you appointment and vaccination reminders at this number? Up to 4 msgs/month. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out. Our privacy policy is at cedarhollowvet.com/privacy. Do you agree?"

Fix and verify before resubmitting

1. Paste the full script, word for word, into the campaign's opt-in description field; do not summarize it.
2. Add the "Msg & data rates may apply" disclosure where code 2107 flagged it, using the approved wording for Cedar Hollow Animal Hospital's program shown above.
3. Read the script aloud and confirm each required disclosure is spoken, not implied.
4. Attach a screenshot or document of the script if your CSP offers an attachment field.
5. Describe how agreement is recorded (agent ticks a consent field, the call is recorded, a confirmation text is sent).
6. Make sure the first text the subscriber receives repeats the disclosures from the script.
7. Resubmit with a note that references code 2107 and quotes the corrected "Msg & data rates may apply" disclosure.

Sample resubmission note

Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Cedar Hollow Animal Hospital:

Cedar Hollow Animal Hospital corrected the deficiency reported as code 2107 (Verbal Script Missing Fee Disclosure). Changes made: paste the full script, word for word, into the campaign's opt-in description field; do not summarize it; add the "Msg & data rates may apply" disclosure where code 2107 flagged it, using the approved wording for Cedar Hollow Animal Hospital's program shown above; read the script aloud and confirm each required disclosure is spoken, not implied. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.

Common mistakes that keep code 2107 coming back

• Writing "standard rates apply" or "free" instead of the required phrase.
• Assuming the disclosure is unnecessary because the program is free.
• Including it in the confirmation text but not at the opt-in point.
• Updating the script in the campaign but not retraining the staff who read it.

Related rejection codes

• Code 6005: Opt-in Msg Missing Fee Disclosure
• Code 5106: Opt-in Missing Fee Disclosure
• Code 3006A: CTA Missing Fee Disclosure
• Code 2136: Opt-in Instructions Missing Fee Disclosure
• Code 2131: Verbal Script Missing STOP Instructions
• Code 2127: Verbal Script Missing STOP Instructions
• Code 2124: Verbal Script Missing Frequency Disclosure
• Code 2123: Verbal Script Missing Message Type

Frequently asked questions about code 2107

Does code 2107 mean the whole campaign is non-compliant?

No. Code 2107 points to one gap: the "Msg & data rates may apply" disclosure in your verbal opt-in script. Fix that gap, check the rest of the submission against the same checklist, and resubmit. Reviewers often list only the first deficiency they find, so a full self-check prevents a second rejection.

Where exactly should the "Msg & data rates may apply" disclosure appear?

Place the disclosure in the script itself, immediately after the agent asks for permission to text and before the customer answers. Every opt-in point must say "Msg & data rates may apply" (or "Message and data rates may apply").

Do I fix my live verbal opt-in script or only the campaign text?

Both. Update the script in the campaign and retrain staff so the spoken script matches it; reviewers compare the two when consent is disputed.