TCR Code 2124
Verbal Script Missing Frequency Disclosure
Consent Flow Error
Rejection Rate
12%
Avg Fix Time
10 Min
Success Rate
98%
Why This Rejection Happens
Your verbal consent script failed to inform the user how often you will message them (e.g., "message frequency varies" or "4 msgs/mo").
Root Cause Analysis
Consumer Protection: Users have a right to know if they are agreeing to one message or one thousand. This expectation must be set verbally before consent is given.
The Fix
Add the standard frequency disclosure to your script.
✓ Correct Script
"...You'll receive recurring messages. Msg & data rates may apply..."
✗ Non-Compliant
"...We'll text you updates. Is that okay?" (How many updates?)