Why This Rejection Happens
Your verbal consent script (the text read aloud by your staff) does not explicitly state the name of the business or brand that will be sending the messages.
Root Cause Analysis
The Fix
Insert your Brand Name clearly into the script.
✓ Correct Script
"Do you agree to receive appointment reminders from [MyClinic] at this number? Msg & data rates may apply..."
✗ Non-Compliant
"Do you agree to receive text messages from us?" (Who is "us"?)
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