Fix Code 805: Privacy Policy Missing or Non-compliant | MyTCRPlus

Code 805 Critical Severity

Privacy Policy Missing or Non-compliant

CRITICAL REJECTION

50%

Rejection Rate

2-24 hrs

Avg Fix Time

95%

Success Rate

Why This Rejection Happens

The carrier vetting team could not find a compliant Privacy Policy on your website. Either the link is missing, broken (404), or the policy itself is missing the mandatory clause stating that you will not share mobile data with third parties.

Common Triggers:

No Privacy Policy link in the website footer.
Link leads to a "Coming Soon" or "404" page.
Policy does not explicitly exclude mobile number sharing/selling.
Policy allows sharing with "affiliates" or "partners" without exception for SMS.

Root Cause Analysis

Regulatory Framework: CTIA Principles; Carrier Code of Conduct (T-Mobile/AT&T).

Primary Triggers

Data Sharing Loophole: Your policy says "We may share data with marketing partners." This is an instant rejection for 10DLC, as it enables lead generation spam.
Broken Navigation: The link exists but doesn't work, or the document is a PDF that doesn't load.

Required "No Sharing" Clause

Copy & Paste Compliance Clause

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Add this text to the "Information Sharing" or "Third Party Disclosure" section of your Privacy Policy.

Step-by-Step Remediation

Audit Your Policy

Open your website's Privacy Policy. Search for "share", "partner", or "affiliate". If it says you share data for marketing, you must add the exclusion clause.

Make It Visible

Ensure the link is clearly labeled "Privacy Policy" in the footer of your homepage. Do not bury it inside "Terms" or "Legal".

Pre-Resubmission Checklist

Privacy Policy link is active and not a 404.
"No sharing for marketing" clause is added.
Policy is accessible without a login.

Fix It Faster

Generate a compliant privacy policy in minutes.

Policy Generator →

Creates a policy with the required 10DLC clauses.

URL Scanner →

Verify your policy link is reachable by carriers.

Related Rejections

Code 30908 Privacy Policy Missing (General) Code 7103 Policy Allows Sharing Code 7100 Policy URL Missing

Need a Compliant Privacy Policy?

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Legal Disclaimer: Privacy policy requirements (Code 805) vary by state. Organizations operating in California, Virginia, Colorado, or other states with comprehensive privacy laws should consult privacy counsel. This tool provides 10DLC compliance support, not legal advice.