Why This Rejection Happens
One or more of your sample messages failed to identify your business by name. The recipient must always know who the message is from.
Root Cause Analysis
The Fix
Add your Brand Name (or a clear abbreviation) to the start of every sample message.
✓ Correct Sample
"[MyBrand]: Your appointment is confirmed for Tuesday at 2pm."
✗ Incorrect Sample
"Your appointment is confirmed for Tuesday at 2pm." (Who is this?)
Related Rejection Codes
Scan Your Messages
Instantly check if your templates are missing brand names.
Comprehensive TCR rejection remediation powered by MyTCRPlus.com