Brand Website Inaccessible

Why This Rejection Happens

The TCR automated bots or manual reviewers attempted to visit your website URL but failed. This could be due to a 404/500 error, password protection, geo-blocking, or simply a typo in the URL submitted.

Common Triggers

• Broken URL or Typo: Entering "https://example.con" instead of ".com", or including a trailing slash that breaks the redirect.
• Under Construction / Password Protected: Reviewers must see a live, functional business website. "Coming Soon" pages are often rejected.
• Geo-Blocking: If your server blocks traffic from outside your country, international reviewers (often used by TCR/Carriers) cannot access it.
• Aggressive Firewalls: Bot protection services (like Cloudflare high security mode) may block the automated verification crawler.

Step-by-Step Fixes

Test the URL Externally

Don't just test on your own WiFi. Use a tool like DownForEveryoneOrJustMe or try accessing it via mobile data to ensure it's publicly accessible.

Remove Restrictions

Temporarily disable "Coming Soon" modes, password protection, and aggressive geo-blocking during the vetting period (typically 3-5 days).

Update TCR Profile

If the URL was typed incorrectly, correct it in the Brand Profile. If you do not have a website, use a valid social media profile (Facebook/LinkedIn business page) as a fallback, though a dedicated domain is preferred for higher trust scores.

Check Your Link Status

Use our URL validator to ensure your site is ready for vetting.

Comprehensive TCR rejection remediation powered by MyTCRPlus.com

What reviewers check for code 1003

Code 1003 is reported as "Brand Website Inaccessible". Reviewers and automated crawlers visit every URL in the brand and campaign record: the website, the opt-in page, the privacy policy and the terms. Each must load publicly, over valid HTTPS, from US-based cloud infrastructure. Timeouts, 4xx or 5xx errors, certificate failures, geo-blocking and bot protection that challenges the crawler all produce this code.

Where code 1003 comes from

Code 1003 is a campaign review reason code used to report a specific deficiency found during manual campaign vetting. CSPs surface it in the rejection notice alongside any other codes found in the same review, so check for companion codes before resubmitting. It has a documented fix that usually needs one targeted correction and a resubmission.

Fix and verify before resubmitting

1. Check each URL from outside your network with an uptime or HTTP status tool and confirm a 200 response.
2. Renew the SSL certificate if needed and redirect http:// to https://.
3. Allow traffic from major US cloud providers; relax firewall, WAF or bot-protection rules that block automated visitors.
4. Remove maintenance pages, password protection and "coming soon" placeholders.
5. Fix typos in the submitted URL and resubmit with the exact working address.
6. Resubmit with a note that references code 1003 (Brand Website Inaccessible) and lists each change made.

Sample resubmission note

Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Cedar Hollow Animal Hospital:

Cedar Hollow Animal Hospital corrected the deficiency reported as code 1003 (Brand Website Inaccessible). Changes made: check each URL from outside your network with an uptime or HTTP status tool and confirm a 200 response; renew the SSL certificate if needed and redirect http:// to https://; allow traffic from major US cloud providers; relax firewall, WAF or bot-protection rules that block automated visitors. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.

Common mistakes that keep code 1003 coming back

• Leaving Cloudflare "under attack" mode or a CAPTCHA wall enabled during review.
• Submitting a URL with trailing spaces or a missing scheme.
• Blocking non-US traffic when the vetting crawler runs from cloud data centers.

Related rejection codes

• Code 30907: Website URL Validation Issue
• Code 30891: Invalid Website URL
• Code 3000: CTA Website Inaccessible
• Code 2103: Opt-in URL SSL Failed
• Code 1103: Website SSL Certificate Failed
• Code 2131: Verbal Script Missing STOP Instructions

Frequently asked questions about code 1003

The site works for me. Why did I get code 1003?

Reviewers access it from different networks and devices. Firewalls, geo-blocking and bot challenges often block them while you see the page normally. Test from an external checker.

Will the reviewer retry automatically?

No. You must correct the issue and resubmit the brand or campaign; the original review result stands until then.