Why This Rejection Happens
You claimed exemption from standard Opt-in requirements due to a Court Order (e.g., class action lawsuits, collections), but the document provided was invalid, illegible, or not a certified court order.
Root Cause Analysis
The Fix
Provide a high-resolution, signed, and stamped court order explicitly authorizing the communication method.
✓ Valid Document
A PDF of the "Order Granting Motion to Notify Class Members" signed by Judge Smith, dated within the active case period.
✗ Invalid Document
A Word doc drafted by your attorney that hasn't been filed, or a screenshot of a docket summary.
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