Invalid Opt-in Court Order

Why This Rejection Happens

You claimed exemption from standard Opt-in requirements due to a Court Order (e.g., class action lawsuits, collections), but the document provided was invalid, illegible, or not a certified court order.

Root Cause Analysis

The Fix

Provide a high-resolution, signed, and stamped court order explicitly authorizing the communication method.

✓ Valid Document

A PDF of the "Order Granting Motion to Notify Class Members" signed by Judge Smith, dated within the active case period.

✗ Invalid Document

A Word doc drafted by your attorney that hasn't been filed, or a screenshot of a docket summary.

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What reviewers check for code 7104

Code 7104 is reported as "Invalid Opt-in Court Order". Opt-ins must come from the consumer. Reviewers reject programs where consent is claimed through a court order, government mandate, purchased list, or any mechanism other than the subscriber's own affirmative opt-in, because carriers do not accept third-party authorization for A2P messages.

Where code 7104 comes from

Code 7104 is a campaign review reason code used to report a specific deficiency found during manual campaign vetting. CSPs surface it in the rejection notice alongside any other codes found in the same review, so check for companion codes before resubmitting. It is marked High severity: it blocks approval, but it is fully fixable by correcting the submission and resubmitting.

Fix and verify before resubmitting

1. Replace any third-party or mandated consent with a direct opt-in from each recipient.
2. Describe how recipients themselves opt in (form, keyword or recorded verbal consent).
3. For legally required notices, use channels other than A2P marketing routes or obtain consent directly.
4. Remove references to court orders or mandates as the basis for messaging.
5. Resubmit with a standard opt-in flow.
6. Resubmit with a note that references code 7104 (Invalid Opt-in Court Order) and lists each change made.

Sample resubmission note

Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Brightside Dental:

Brightside Dental corrected the deficiency reported as code 7104 (Invalid Opt-in Court Order). Changes made: replace any third-party or mandated consent with a direct opt-in from each recipient; describe how recipients themselves opt in (form, keyword or recorded verbal consent); for legally required notices, use channels other than A2P marketing routes or obtain consent directly. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.

Common mistakes that keep code 7104 coming back

• Texting class members or debtors based on a court notice plan.
• Assuming a legal requirement to notify overrides carrier consent rules.
• Importing contact lists from case files.

Related rejection codes

• Code 714: Invalid Opt-in Court Order
• Code 2131: Verbal Script Missing STOP Instructions
• Code 2128: Opt-in Form Missing HELP Instructions
• Code 2127: Verbal Script Missing STOP Instructions
• Code 2126: Opt-in Form Missing STOP Instructions
• Code 2124: Verbal Script Missing Frequency Disclosure

Frequently asked questions about code 7104

We are required by law to notify these people. Why code 7104?

Carrier policies require recipient opt-in for 10DLC regardless of legal notice obligations. Use other notice channels or collect consent directly.

Can recipients opt in after receiving a mailed notice?

Yes. A mailed notice inviting recipients to text a keyword creates a compliant first-party opt-in.