Invalid Opt-in Court Order
Why This Rejection Happens
This is a rare rejection code specific to the "Court Ordered" or "Judicial" use case. You selected this campaign type claiming you are legally mandated to send texts (e.g., parole notifications, jury duty summons), but the supporting documentation (the court order) was missing, invalid, or illegible.
- Uploading a generic letter instead of an official court mandate.
- The uploaded document does not explicitly mention "SMS" or "text messaging."
- The document is expired or unsigned.
- Using the "Legal" vertical for a law firm's marketing (misclassification).
Root Cause Analysis
Primary Triggers
- Use Case Mismatch: Law firms often mistakenly select "Court Ordered" because they work in courts. This use case is ONLY for the judicial system itself (e.g., "You have been summoned"), not for lawyers talking to clients.
- Insufficient Evidence: The vetted agent needs to see a judge's order or statutory requirement that compels the recipient to receive the message, overriding standard opt-in rules.
Documentation Checklist
| Document Type | Required Content | Valid For |
|---|---|---|
| Court Order | Judge's signature, seal, explicit mention of notification method. | Parole officers, Courts, Bail Bonds (sometimes). |
| Statutory Mandate | Copy of legislation requiring digital notification. | Government agencies, Municipalities. |
Step-by-Step Remediation
Verify Eligibility
Are you a court of law or a government agency?
YES: Proceed to Step 2.
NO: You used the wrong Use Case. Change it to "Legal" or "Standard" and provide standard opt-in consent (web form/verbal). You do not qualify for "Court Ordered".
Upload Official Order
If you are eligible, locate the specific court order or statute. Highlight the section that mandates electronic communication. Upload this PDF in the "Opt-in Proof" section of your campaign.
Pre-Resubmission Checklist
- I am a government entity or acting under direct court supervision.
- I have uploaded a legible PDF of the court order.
- If I am a private law firm, I have switched to the "Legal" use case instead.
Correct Classification
Most users with this error just picked the wrong category.
Related Rejections
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Legal Disclaimer: Code 714 involves strict legal definitions of judicial authority. Providing falsified court documents is a serious offense. Ensure all uploads are authentic and unalterated.
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