Why This Rejection Happens
This is a rare rejection code specific to the "Court Ordered" or "Judicial" use case. You selected this campaign type claiming you are legally mandated to send texts (e.g., parole notifications, jury duty summons), but the supporting documentation (the court order) was missing, invalid, or illegible.
- Uploading a generic letter instead of an official court mandate.
- The uploaded document does not explicitly mention "SMS" or "text messaging."
- The document is expired or unsigned.
- Using the "Legal" vertical for a law firm's marketing (misclassification).
Root Cause Analysis
Primary Triggers
- Use Case Mismatch: Law firms often mistakenly select "Court Ordered" because they work in courts. This use case is ONLY for the judicial system itself (e.g., "You have been summoned"), not for lawyers talking to clients.
- Insufficient Evidence: The vetted agent needs to see a judge's order or statutory requirement that compels the recipient to receive the message, overriding standard opt-in rules.
Documentation Checklist
| Document Type | Required Content | Valid For |
|---|---|---|
| Court Order | Judge's signature, seal, explicit mention of notification method. | Parole officers, Courts, Bail Bonds (sometimes). |
| Statutory Mandate | Copy of legislation requiring digital notification. | Government agencies, Municipalities. |
Step-by-Step Remediation
Verify Eligibility
Are you a court of law or a government agency?
YES: Proceed to Step 2.
NO: You used the wrong Use Case. Change it to "Legal" or "Standard" and provide standard opt-in consent (web form/verbal). You do not qualify for "Court Ordered".
Upload Official Order
If you are eligible, locate the specific court order or statute. Highlight the section that mandates electronic communication. Upload this PDF in the "Opt-in Proof" section of your campaign.
Pre-Resubmission Checklist
- I am a government entity or acting under direct court supervision.
- I have uploaded a legible PDF of the court order.
- If I am a private law firm, I have switched to the "Legal" use case instead.
Correct Classification
Most users with this error just picked the wrong category.
Need Legal Industry Support?
We specialize in helping law firms and bail bond agencies get approved.
What reviewers check for code 714
Code 714 is reported as "Invalid Opt-in Court Order". Opt-ins must come from the consumer. Reviewers reject programs where consent is claimed through a court order, government mandate, purchased list, or any mechanism other than the subscriber's own affirmative opt-in, because carriers do not accept third-party authorization for A2P messages.
Where code 714 comes from
Code 714 is a vetting rejection reason applied during brand or campaign review and passed back to you by your CSP. It identifies the specific deficiency the reviewer found, so fixing exactly that item is the fastest route to approval. It is marked High severity: it blocks approval, but it is fully fixable by correcting the submission and resubmitting.
Fix and verify before resubmitting
- Replace any third-party or mandated consent with a direct opt-in from each recipient.
- Describe how recipients themselves opt in (form, keyword or recorded verbal consent).
- For legally required notices, use channels other than A2P marketing routes or obtain consent directly.
- Remove references to court orders or mandates as the basis for messaging.
- Resubmit with a standard opt-in flow.
- Resubmit with a note that references code 714 (Invalid Opt-in Court Order) and lists each change made.
Sample resubmission note
Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Fernway Goods:
Fernway Goods corrected the deficiency reported as code 714 (Invalid Opt-in Court Order). Changes made: replace any third-party or mandated consent with a direct opt-in from each recipient; describe how recipients themselves opt in (form, keyword or recorded verbal consent); for legally required notices, use channels other than A2P marketing routes or obtain consent directly. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.
Common mistakes that keep code 714 coming back
- Texting class members or debtors based on a court notice plan.
- Assuming a legal requirement to notify overrides carrier consent rules.
- Importing contact lists from case files.
Related rejection codes
- Code 7104: Invalid Opt-in Court Order
- Code 2131: Verbal Script Missing STOP Instructions
- Code 2128: Opt-in Form Missing HELP Instructions
- Code 2127: Verbal Script Missing STOP Instructions
- Code 2126: Opt-in Form Missing STOP Instructions
- Code 2124: Verbal Script Missing Frequency Disclosure
Frequently asked questions about code 714
We are required by law to notify these people. Why code 714?
Carrier policies require recipient opt-in for 10DLC regardless of legal notice obligations. Use other notice channels or collect consent directly.
Can recipients opt in after receiving a mailed notice?
Yes. A mailed notice inviting recipients to text a keyword creates a compliant first-party opt-in.
Legal Disclaimer: Code 714 involves strict legal definitions of judicial authority. Providing falsified court documents is a serious offense. Ensure all uploads are authentic and unalterated.
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