TCR Vetting Systems Operational
TCR Error Database

Cart Reminder Without Marketing

Carrier Classification: Carriers consider any message designed to recover revenue (like a cart reminder) as "Marketing/Promotional". It is NOT a transactional

Why This Rejection Happens

Your sample messages include "Abandoned Cart" reminders (e.g., "You left items in your cart!"), but you registered the campaign as "Account Notification" or "Customer Care" instead of "Marketing".

Root Cause Analysis

The Fix

You must change the campaign use case.

✓ Correct Use Case

Select "Marketing" or "Mixed".

✗ Incorrect Use Case

"Account Notification", "Customer Care", or "Delivery Notification".

Not Sure Which Use Case?

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