TCR Vetting Systems Operational
TCR Error Database

Opt-in Msg Missing STOP Info

Regulatory Requirement: TCPA and Carrier rules mandate that users must be informed of their right to opt-out in the very first message they receive.

Why This Rejection Happens

The automated "Success! You are subscribed" message you provided in the registration failed to inform the user how to opt-out (STOP).

Root Cause Analysis

The Fix

Add the phrase "Reply STOP to cancel" to your Opt-in Confirmation Message.

✓ Correct Message

"Welcome to Brand Updates! Msg frequency varies. Msg&data rates apply. Reply HELP for help, STOP to cancel."

✗ Incorrect Message

"You are now subscribed. We will send you updates soon." (Missing STOP instructions)

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Ensure all your auto-responses are compliant.

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