Verbal Script Missing HELP Instructions
Why This Rejection Happens
You indicated that consent is collected "Verbally" (e.g., call center, in-store point of sale). However, the script you uploaded failed to tell the customer how to get help via SMS.
Root Cause Analysis
Common Missing Phrase
Reviewers look for this exact phrase in your script document:
Step-by-Step Fix
Update the Script Document
Edit your verbal script to include the specific HELP instructions. It must be read aloud to the customer.
✓ Compliant Script Example
"Great. I'll sign you up for [Brand Name] updates. You'll receive about 4 msgs/month. Msg & data rates may apply. You can reply HELP for help or STOP to cancel at any time. Do I have your permission to send these texts?"
Upload New Proof
Re-upload the corrected script (PDF or Word Doc) to the "Opt-in Method" section of your campaign registration.