Why This Rejection Happens
This rejection confirms that your campaign content involves federally illegal drugs or substances. This includes Cannabis (THC), unapproved pharmaceuticals, kratom, or psilocybin. Even if these are legal in your specific state, they are federally prohibited and banned on 10DLC.
- Marketing marijuana dispensaries or delivery.
- Selling kratom or research chemicals.
- Using keywords like "420," "Kush," "Shrooms," or "Tabs."
- Pharmacy offers without a legitimate prescription process.
Root Cause Analysis
Primary Triggers
- Federal Jurisdiction: Telecommunications networks are federally regulated. Carriers cannot knowingly facilitate the sale of Schedule I drugs, regardless of state laws.
- Grey Market Substances: Substances like Kratom or certain Sarms are often flagged because they exist in a regulatory grey area that carriers prefer to avoid entirely.
Step-by-Step Remediation
Cease 10DLC Efforts
If you are selling THC products, you cannot use 10DLC. There is no "fix" other than changing your entire business model. SMS is closed to this vertical.
Sanitize for CBD (If Applicable)
If you were flagged for Cannabis but actually sell hemp-derived CBD (federally legal), you must prove it. Ensure your website clearly states "<0.3% THC" on all products. Remove any imagery that looks like marijuana buds. Implement an Age Gate (21+).
Pre-Resubmission Checklist
- I confirm I am NOT selling THC/Cannabis.
- I have removed all drug-related slang/imagery from my site.
Risk Scanner
Find the words triggering the block.
Need Legal Clearance?
If you are a legal pharmacy blocked by mistake, we can help appeal.
What reviewers check for code 7005
Code 7005 is reported as "Prohibited Illegal Substances". Messaging related to illegal drugs, cannabis, CBD, kratom, psychedelics and drug paraphernalia is prohibited on US carrier networks regardless of state legality. Reviewers check the brand's industry, website and samples for these products.
Where code 7005 comes from
Code 7005 is a campaign review reason code used to report a specific deficiency found during manual campaign vetting. CSPs surface it in the rejection notice alongside any other codes found in the same review, so check for companion codes before resubmitting. It is marked Critical: it describes content or a business model carriers do not permit, so the campaign cannot be approved until that content is removed, not just reworded.
Fix and verify before resubmitting
- Remove cannabis, CBD, hemp-derived THC and other controlled-substance promotion from all messages.
- Check the linked website: storefronts selling these products cause rejection even with neutral messages.
- If the brand also sells permitted products, use a separate brand and website for them.
- Describe the permitted content clearly in the campaign description.
- Do not resubmit the same program under a different use case.
- Resubmit with a note that references code 7005 (Prohibited Illegal Substances) and lists each change made.
Sample resubmission note
Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Saltbox Kitchen:
Saltbox Kitchen corrected the deficiency reported as code 7005 (Prohibited Illegal Substances). Changes made: remove cannabis, CBD, hemp-derived THC and other controlled-substance promotion from all messages; check the linked website: storefronts selling these products cause rejection even with neutral messages; if the brand also sells permitted products, use a separate brand and website for them. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.
Common mistakes that keep code 7005 coming back
- Believing state legalization makes cannabis messaging acceptable.
- Promoting CBD as wellness or supplements.
- Linking to a dispensary menu in appointment reminders.
Related rejection codes
- Code 701: Prohibited Content: Cannabis/CBD
- Code 2131: Verbal Script Missing STOP Instructions
- Code 2128: Opt-in Form Missing HELP Instructions
- Code 2127: Verbal Script Missing STOP Instructions
- Code 2126: Opt-in Form Missing STOP Instructions
- Code 2124: Verbal Script Missing Frequency Disclosure
Frequently asked questions about code 7005
Our dispensary is fully licensed. Why code 7005?
Carrier policies follow federal status and CTIA guidelines, not state licensing. Cannabis messaging is not permitted on 10DLC.
Is hemp or CBD treated differently?
No. Carriers group CBD and hemp-derived products with cannabis for messaging purposes.
Legal Disclaimer: Code 7005 involves federal law regarding controlled substances. Carriers strictly adhere to federal regulations over state laws for interstate communications.
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