Why This Rejection Happens
The vetting agent visited your website but could not find the opt-in form or Call-to-Action (CTA) you described. You claimed that users sign up via "Web Form," but the provided URL was a generic homepage where the form was hidden, missing, or buried behind a login.
- Providing "home.com" when the form is at "home.com/contact".
- The form is inside a "Log In" portal that the agent cannot access.
- The CTA is a popup that failed to load for the agent.
- The description said "Footer," but the form was in the "Header."
Root Cause Analysis
Primary Triggers
- Deep Linking Failure: You must provide the *exact* URL where the form lives. Agents will not click around to find it.
- Gated Content: If the opt-in is behind a login (e.g., inside a SaaS app dashboard), you CANNOT just provide the URL. You MUST upload a screenshot of the internal page.
Evidence Hierarchy
| Scenario | Required Evidence | Why? |
|---|---|---|
| Public Web Form | Exact Direct URL (e.g., site.com/signup) | Fastest verification. |
| Behind Login | Hosted Screenshot URL | Agent cannot log in to verify. |
| Paper Form | Photo of the physical form | Digitizes the physical evidence. |
Step-by-Step Remediation
Provide the Exact Path
Update the "Opt-in URL" field in your campaign. Do not use the homepage unless the form is actually there. Use the specific contact page, signup page, or checkout page URL.
Use Screenshots for Hidden Forms
If your form is gated, take a clear screenshot showing the phone input field, the disclosure text, and the checkbox. Host this image publicly (Google Drive link with "Anyone with link can view" permissions) and provide that URL.
Pre-Resubmission Checklist
- I have clicked the Opt-in URL in an incognito window to verify visibility.
- If using a screenshot, the link is publicly accessible (no login required).
- The description explains *where* on the page to look (e.g., "in the footer").
Fix It Faster
Make sure your URL works.
Related Rejections
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Legal Disclaimer: Code 806 is a verification failure, not necessarily a legal one. Clearer documentation usually resolves this issue quickly.
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