Why This Rejection Happens
This code indicates that the vetting team was unable to verify your Call-to-Action (CTA) based on the information provided. The description, image, or URL you submitted did not match what the agent found, or the explanation was too vague to prove compliance.
- The screenshot uploaded was blurry or unreadable.
- The "Opt-in Flow" description contradicted the image (e.g., description says "web form" but image shows a flyer).
- The CTA was missing key compliance elements (Brand Name, Frequency, Fees).
Root Cause Analysis
Primary Triggers
- Evidence Quality: A low-resolution screenshot where the disclaimer text cannot be read will always be rejected. The agent cannot verify what they cannot read.
- Narrative Conflict: If you say "Users text START," but your screenshot shows a web form, the agent marks "Verification Failed" due to inconsistency.
Step-by-Step Remediation
Re-Capture Proof
Take a high-resolution screenshot of your opt-in mechanism. Ensure the entire disclaimer text is legible.
Sync Description
Rewrite your "Opt-in Flow" text to match the image exactly.
Pre-Resubmission Checklist
- The screenshot is clear and readable.
- My description matches the screenshot content.
Fix It Faster
Validate your CTA proof.
Related Rejections
Make It Clear
Ambiguity is the enemy of approval. Be specific.
Legal Disclaimer: Code 30909 ensures that the vetting team can audit your compliance claims. Accurate documentation is required.
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