Why This Rejection Happens
This code signifies a content violation within your Terms of Service (T&C) document. The vetting team found clauses that contradict 10DLC standards, such as allowing data sharing for marketing, missing mandatory SMS disclosures, or failing to outline the user's right to opt-out.
- Terms mention sharing data with "affiliates" (Code 7103/851 overlap).
- Missing "Message and data rates may apply" clause in the T&C.
- Missing instructions on how to text HELP or STOP.
- Link to T&C is broken or leads to a generic template with "[Brand Name]" placeholders.
Root Cause Analysis
Primary Triggers
- Data Sharing: The most critical violation is a clause allowing the sale or sharing of mobile data. This must be explicitly excluded.
- Incomplete Disclosures: A compliant T&C document MUST act as a "source of truth" containing frequency, fee, and support contact details.
Terms & Conditions Checklist
| Clause | Requirement |
|---|---|
| Program Description | Explain what the texts are for (e.g., "users receive alerts"). |
| Fee Disclosure | "Message and data rates may apply." |
| Frequency | "Message frequency varies." |
| Support | "Text HELP for help" + Email/Phone contact. |
| Opt-Out | "Text STOP to cancel." |
Step-by-Step Remediation
Audit Your T&C
Read your Terms of Service page. Does it have a specific section for "SMS/Mobile Terms"? If not, create one.
Add SMS Clauses
Copy the required elements from the table above and paste them into your T&C document. Ensure the "No Sharing" clause is also present if you discuss privacy in the T&C.
Pre-Resubmission Checklist
- My Terms page includes a dedicated "Mobile Messaging" section.
- I have verified the page loads and is publicly accessible.
Fix It Faster
Get a compliant T&C template.
Related Rejections
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Legal Disclaimer: Code 30882 requires your Terms of Service to align with carrier rules. This ensures a transparent agreement between you and the mobile subscriber.
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