Why This Rejection Happens
This code signifies a content violation within your Terms of Service (T&C) document. The vetting team found clauses that contradict 10DLC standards, such as allowing data sharing for marketing, missing mandatory SMS disclosures, or failing to outline the user's right to opt-out.
- Terms mention sharing data with "affiliates" (Code 7103/851 overlap).
- Missing "Message and data rates may apply" clause in the T&C.
- Missing instructions on how to text HELP or STOP.
- Link to T&C is broken or leads to a generic template with "[Brand Name]" placeholders.
Root Cause Analysis
Primary Triggers
- Data Sharing: The most critical violation is a clause allowing the sale or sharing of mobile data. This must be explicitly excluded.
- Incomplete Disclosures: A compliant T&C document MUST act as a "source of truth" containing frequency, fee, and support contact details.
Terms & Conditions Checklist
| Clause | Requirement |
|---|---|
| Program Description | Explain what the texts are for (e.g., "users receive alerts"). |
| Fee Disclosure | "Message and data rates may apply." |
| Frequency | "Message frequency varies." |
| Support | "Text HELP for help" + Email/Phone contact. |
| Opt-Out | "Text STOP to cancel." |
Step-by-Step Remediation
Audit Your T&C
Read your Terms of Service page. Does it have a specific section for "SMS/Mobile Terms"? If not, create one.
Add SMS Clauses
Copy the required elements from the table above and paste them into your T&C document. Ensure the "No Sharing" clause is also present if you discuss privacy in the T&C.
Pre-Resubmission Checklist
- My Terms page includes a dedicated "Mobile Messaging" section.
- I have verified the page loads and is publicly accessible.
Fix It Faster
Get a compliant T&C template.
Legal Text Made Easy
Don't let a missing sentence block your SMS revenue. Update your Terms today.
What reviewers check for code 30882
Code 30882 is reported as "Terms & Conditions Violation". This code indicates that the program as described violates carrier or CSP acceptable-use terms: prohibited content, deceptive practices, consent obtained improperly, or a business model carriers do not allow on 10DLC. Reviewers apply it when the problem is the program itself rather than a missing disclosure.
Where code 30882 comes from
Code 30882 is one of the brand and campaign registration errors Twilio returns in its 30xxx error range when vetting fails. Other CSPs report the same underlying problem under their own reason codes, so the remediation below applies on any platform. It is marked High severity: it blocks approval, but it is fully fixable by correcting the submission and resubmitting.
Fix and verify before resubmitting
- Request the reviewer's notes from your CSP to identify the specific term.
- Compare the program with CTIA guidelines and your CSP's acceptable use policy.
- Remove prohibited content and third-party or purchased-list sending.
- Rebuild the opt-in so every recipient consents directly to the brand.
- Resubmit only if the program can operate within the terms.
- Resubmit with a note that references code 30882 (Terms & Conditions Violation) and lists each change made.
Sample resubmission note
Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Fernway Goods:
Fernway Goods corrected the deficiency reported as code 30882 (Terms & Conditions Violation). Changes made: request the reviewer's notes from your CSP to identify the specific term; compare the program with CTIA guidelines and your CSP's acceptable use policy; remove prohibited content and third-party or purchased-list sending. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.
Common mistakes that keep code 30882 coming back
- Resubmitting without changing the business model.
- Moving the same program to another CSP.
- Overlooking acceptable-use restrictions specific to your CSP.
Related rejection codes
- Code 2131: Verbal Script Missing STOP Instructions
- Code 2128: Opt-in Form Missing HELP Instructions
- Code 2127: Verbal Script Missing STOP Instructions
- Code 2126: Opt-in Form Missing STOP Instructions
- Code 2124: Verbal Script Missing Frequency Disclosure
- Code 2123: Verbal Script Missing Message Type
Frequently asked questions about code 30882
Is code 30882 permanent?
Not if the cause can be fixed. If the business model itself is prohibited, it cannot be approved on 10DLC.
Where are the terms defined?
In CTIA's Messaging Principles and Best Practices, carrier codes of conduct and your CSP's acceptable use policy.
Legal Disclaimer: Code 30882 requires your Terms of Service to align with carrier rules. This ensures a transparent agreement between you and the mobile subscriber.
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