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Fix Code 602: Use Case Mismatches Sample Messages | MyTCRPlus
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TCR Code 602

Use Case Mismatches Sample Messages

Alignment Error
Trigger
Content vs. Type
Fix Difficulty
Moderate
Review Time
24-72 Hours

The Consistency Requirement

Code 602 means your declared Campaign Use Case (e.g., "Account Notifications") does not align with your Sample Messages (e.g., "Buy one get one free!"). Carriers require strict categorization; you cannot send marketing content under a transactional use case.

Common Mismatches

Scenario A: Hidden Marketing

You selected "Customer Care" or "2FA".

Your Sample Message:

"Your code is 1234. Visit our site for 20% off your next order!"

Correction: Remove the "20% off" offer or switch use case to "Marketing".

Scenario B: Vague "Mixed"

You selected "Mixed" or "Low Volume Mixed".

Your Sample Messages:

Only showing shipping notifications.

Correction: If you selected Mixed, you must provide samples of BOTH marketing and transactional message types.

How to Fix

  1. Audit Your Samples

    Review every sample message submitted. Do they contain call-to-actions, coupons, discount codes, or upsells?

  2. Match the Category

    If your samples are purely transactional: Change Use Case to "Account Notifications" or "Customer Care".
    If your samples have ANY marketing: Change Use Case to "Marketing" or "Mixed".

  3. Update Description

    Ensure your "Campaign Description" explicitly states the purpose found in your samples. E.g., "This campaign sends appointment reminders and occasional seasonal discount offers."

Not sure which use case fits?

Our interactive wizard can recommend the correct category based on your message intent.

Launch Use Case Selector