Prohibited Content: Hate Speech

Why This Rejection Happens

Carriers enforce a zero-tolerance policy for Hate Speech on the 10DLC network. This rejection means your sample messages, website content, or opt-in language contained discriminatory, violent, or threatening language targeting protected groups (race, religion, gender, sexual orientation, etc.).

• Slurs or derogatory language in sample messages.
• Linking to hate group websites or manifestos.
• Threats of violence or incitement to violence.
• Using coded language or symbols associated with hate groups.

Root Cause Analysis

Primary Triggers

• Content Violation: Unlike "grey area" violations, this is a "black and white" ban. Carriers have the right to refuse service to anyone promoting hate or violence.
• Reputational Risk: Carriers aggressively filter this content to avoid liability and brand damage. Appeals are rarely granted.

Step-by-Step Remediation

Self-Audit for Toxicity

If you believe this is an error (e.g., you are an anti-hate organization quoting hate speech for educational purposes), you must make that explicitly clear in your Campaign Description. Otherwise, remove all offensive content immediately.

Check for Contextual Errors

Sometimes innocent words can trigger filters in specific contexts. Ensure your message intent is clear and professional.

Pre-Resubmission Checklist

• I confirm my content does NOT target protected groups.
• I have removed all threatening or violent language.

Content Safety

Ensure your messaging is clean.

Need a Compliance Review?

If you believe this is a mistake, let our team review your content for appeal.

What reviewers check for code 705

Code 705 is reported as "Prohibited Content: Hate Speech". Carriers prohibit content that promotes hatred, violence or discrimination against people based on protected characteristics, as well as harassment and threats. Reviewers check the brand, website and sample messages; a single hateful, violent or harassing statement anywhere in the program results in rejection.

Where code 705 comes from

Code 705 is a vetting rejection reason applied during brand or campaign review and passed back to you by your CSP. It identifies the specific deficiency the reviewer found, so fixing exactly that item is the fastest route to approval. It is marked Critical: it describes content or a business model carriers do not permit, so the campaign cannot be approved until that content is removed, not just reworded.

Fix and verify before resubmitting

1. Review sample messages, the website and any linked content for hateful, violent or harassing language.
2. Remove the content entirely; rewording to imply the same message is still rejected.
3. Rewrite samples so they reflect the legitimate purpose of the program.
4. If the flag is a false positive (for example, an advocacy group discussing discrimination), explain the context in the campaign description.
5. Resubmit with neutral, factual messaging.
6. Resubmit with a note that references code 705 (Prohibited Content: Hate Speech) and lists each change made.

Sample resubmission note

Many CSPs let you add a note for the reviewer when you resubmit. A short, specific note shows what changed and speeds up the second review. Example for Saltbox Kitchen:

Saltbox Kitchen corrected the deficiency reported as code 705 (Prohibited Content: Hate Speech). Changes made: review sample messages, the website and any linked content for hateful, violent or harassing language; remove the content entirely; rewording to imply the same message is still rejected; rewrite samples so they reflect the legitimate purpose of the program. All URLs, keywords and auto-replies were re-tested from an external network before this resubmission, and the campaign text now matches the live opt-in exactly.

Common mistakes that keep code 705 coming back

• Leaving inflammatory blog posts on the linked website.
• Using aggressive language in political or advocacy samples.
• Assuming humor or sarcasm will be read in context.

Related rejection codes

• Code 7012: Prohibited Hate Speech
• Code 2131: Verbal Script Missing STOP Instructions
• Code 2128: Opt-in Form Missing HELP Instructions
• Code 2127: Verbal Script Missing STOP Instructions
• Code 2126: Opt-in Form Missing STOP Instructions
• Code 2124: Verbal Script Missing Frequency Disclosure

Frequently asked questions about code 705

We are an advocacy organization. Can we still register?

Yes, if messages inform and organize without hateful or violent content. Describe the mission clearly and keep samples factual.

Can code 705 be appealed?

If the content was misread, explain the context through your CSP. If the content is hateful, it cannot be approved.

Legal Disclaimer: Code 705 involves carrier Acceptable Use Policies. Carriers have the final say on what constitutes hate speech on their private networks. MyTCRPlus helps navigate these policies but cannot override carrier decisions.

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